Benefit Programs Supervisor

ESSENTIAL JOB FUNCTIONS

Responsible for interpreting and clarifying program policies and procedures. Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions. Troubleshoots system issues and assists in resolving customer concerns.

Provides guidance on agency and city initiatives, policies and procedures. Participates on agency Leadership Team and related committees, assists with agency and bureau strategic planning and goal setting.

Responsible for effective supervision and administration of the department’s benefit programs staff to include staff development and training, succession planning, performance management, employee relations, and related activities. Evaluates staffing needs, participates on hiring panels and makes recommendations for effective deployment of personnel resources.

Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and locality mandates. Uses reports to collect, evaluate and analyze data related to program performance. Makes recommendations for modifications to business processes and agency procedures that facilitate compliance with performance standards.

Coordinates error management and prevention in financial services programs to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from state and local reports, identifies error trends, implements corrective action plans, develops and conducts related training. Responds to state, federal and internal case review inquires and prepares reports as needed.

Interviews and screens customers seeking financial assistance; introduces and explains financial services programs, rights and responsibilities; assists customers with completing applications. Assists with determining initial and ongoing eligibility for public assistance programs and assists with coordinating Virginia’s Initiative for Employment not Welfare (VIEW) work requirements with employment services.

Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required.

Serve on various committees and task force groups; makes presentations to groups and is involved in other public relations activities and projects. Attends in-service, other training sessions and conferences. Develops and maintains rapport with customers, other organizations and the - public. Makes service referrals within the department and to other agencies as needed.

Performs other duties as assigned

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.