Service Administrator

Job Description

Job Description

Title: Service Coordinator

Location: Bridgeport, WV

Company Profile:

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary:

• Scheduling and Coordinating: Komatsu Care Services, Field campaigns, 90-day warranty follow up
• Work order Management: Open work orders for all Bridgeport, WV service department jobs. Review descriptions and wording for Anderson internal documentation and customer invoicing, Parts are reconciled and accounted for correctly before closing (returned to inventory if not used), attachments are complete including pictures, hour meter readings, etc. Close work orders in timely manner to reduce last labor to invoice timeframe.
• Warranties: Open claims, prepare all documentation for the Warranty Administrator (pictures, descriptions) and file in timely manner.
• Safety Meetings: Coordinate safety meetings, toolbox talks for service managers.
• Equipment Inspections: Maintain records for crane inspections (truck and shop cranes) and daily vehicle inspection reports.
• Oil Samples: review and follow up when a critical or abnormal report comes back.
• Create Service quotes: PM’s and additional services.
• Coordinate New Hire Technician orientation and training, process and track technicians' boot orders and tool reimbursements, uniforms, etc.
• Manage “Events” that are set up by HR to track licenses, DOT physicals, time off. Provide documentation to HR for files.
• General Administrative Support: weekly time is posted and approved, GPO’s are created and approved, accident reports are prepared, customer and internal calls are answered and handled directly or referred to a manager for optimal customer service.

Required Qualifications:

• High school diploma or equivalent;
• Work Experience in Heavy Equipment, Auto, Parts dealerships
• Administrative experience and knowledge (Microsoft office)
• Ability to juggle multiple tasks and prioritize activities with assistance from Service Manager
• Customer service experience is a plus, since Service Coordinator will be handling customer calls

Compensation and Benefits:

• Compensation depends on location, experience/skills, overtime: $20.00-$24.00 per hour.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.