HiFI Case Manager

Job Description

Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing First for Individuals Program (HiFI) is a team of case managers who provide support and services to households without children who have experienced chronic homelessness. The HiFI Case Manager works with program participants to secure and maintain housing throughout Salt Lake County while helping individuals build community connections and access specialized services when needed. Individuals are referred to the HiFI team through a standardized community process involving multiple partner agencies. Case managers are expected to collaborate consistently and professionally with these partners to coordinate care and support housing stability. HiFI Case Managers provide services using a person-centered, Housing Focused, and trauma-informed approach. The program promotes harm reduction practices, and this role requires the ability to engage in open, honest, and non-judgmental conversations while supporting participants in meeting their goals. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position that requires travel between various resource centers and shelters.

Positions Available
1

Locations
Headquarters (HQ)
1415 S Main Street Salt Lake City, UT 84115

Shift
9am-5pm, Monday- Friday

Reports to
Housing Supervisor 

Position Status
Full-Time

Grade, Starting Rate
Grade 6, $18.90

FLSA Status
Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide direct case management services to program participants, including crisis intervention, assessments, goal setting, creative problem-solving, and connecting participants to agency and community resources. 
2. Offer outreach services to clients in a variety of settings, including their homes, community resource centers, and outdoors when needed. 
3. Maintain accurate and timely records of all services provided to program participants, ensuring documentation is complete and submitted as required. 
4. Attend regular meetings, including weekly clinical case staffing and one-on-one supervision, to support participant progress and professional growth. 
5. Use agency vehicles to provide transportation for participants to appointments, housing viewings, and other housing-related activities. 
6. Collaborate with community partners and referring agencies to coordinate care, share updates, and ensure participants receive seamless support. 
7. Assist participants in building connections to community resources, including healthcare, mental health services, substance use support, and employment opportunities. 
8. Support participants in navigating landlord and property management relationships to promote housing stability. 
9. Engage participants in open, non-judgmental conversations about their goals and provide ongoing encouragement using a harm reduction approach. 
10. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
11. Participate in emergency drills and environmental safety activities, as required. 
12. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
13. Maintain regular and reliable attendance as an essential function of this position. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.

EDUCATION AND EXPERIENCE

• Experience working with diverse and/or vulnerable populations is preferred. 
• Lived, work, or volunteer experience in a related field OR a degree in a social services or human services field, is required. 

SKILLS AND EXPECTATIONS

1. Demonstrate a genuine commitment to the mission and vision of The Road Home. 
2. Work collaboratively as a team player with staff and community partners.
3. Be dependable, reliable, and consistent in all responsibilities. 
4. Stay organized and motivated to complete tasks accurately and on time. 
5. Work independently as a self-starter, managing workload with minimal supervision. 
6. Communicate effectively and handle difficult situations with professionalism and compassion. 
7. Strong interpersonal skills and ability to work with diverse populations. 
8. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
9. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
10. Ability to accept supervision, direction, and feedback with openness. 
11. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy items up to 25 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Must be at least 21 years old, have a valid, unexpired driver’s license (not a learner's permit), and the ability to drive a vehicle, as needed. 

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