Case Manager

Legal Team Case Manager



Legal Team Case Manager (Full-Time | In-Office | Pre-Litigation) Location: Ogden, Utah
Department: Pre-Litigation
Reports To: Legal Team Supervisor
Employment Type: Full-Time / Hourly (Non-Exempt)
Compensation Range: $20$24/hour (DOE) About the Role We are seeking a motivated and detail-oriented Legal Team Case Manager to join our Pre-Litigation team. This role is responsible for managing inbound and outbound client communications and ensuring clients receive timely, professional, and compassionate support throughout the early stages of their case. The Legal Team Case Manager plays a key role in gathering information, documenting interactions accurately, and supporting case progression. This position directly contributes to client experience and case quality and requires strong organization, follow-through, and communication skills. What You'll Own As a Legal Team Case Manager, you will be responsible for keeping cases organized, clients informed, and information accurate. Key responsibilities include:

• Communicating with clients and relevant third parties via phone, email, and written correspondence
• Handling inbound and outbound calls, emails, and messages in a professional and timely manner
• Conducting prompt and diligent follow-up on outstanding requests and documentation
• Establishing, maintaining, and updating detailed and confidential client records
• Preparing clear, professional written correspondence and internal documentation
• Navigating internal systems and following established firm procedures
• Collaborating with other departments to complete tasks and support case progression
• Responding to administrative inquiries and resolving routine questions
• Taking ownership of assigned tasks and following them through to completion
• Performing other related duties as assigned

What We're Looking For This role is best suited for someone who brings:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Exceptional organizational skills and attention to detail
• The ability to manage multiple tasks and priorities simultaneously
• Comfort working in a fast-paced environment
• Professionalism, discretion, and sound judgment
• Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new systems
• The ability to work independently while taking direction and feedback

Education & Experience

• High school diploma or equivalent required
• Associate degree in office administration or a related field preferred
• 12 years of experience in an administrative, customer service, or support role
• Experience in a professional office environment is helpful but not required

What Success Looks Like

• Clients receive timely, professional, and compassionate communication
• Case records are accurate, complete, and up to date
• Follow-ups are handled promptly and consistently
• Team members can rely on you to manage assigned responsibilities without constant oversight
• Nothing falls through the cracks, even during busy periods

Physical & Work Requirements

• Prolonged periods of desk and computer work
• Ability to lift up to 15 pounds as needed
• Work is performed in a professional office environment

Compensation & Benefits

• Competitive hourly pay ($20$24/hour DOE)
• Health insurance
• Dental insurance
• 401(k) with company match
• Paid time off (PTO)

Compensation details: 20-24 Hourly Wage

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