Operations Manager

Operations ManagerRadial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.Role Summary:The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes. Will actively contribute to the development of direct reports.Responsibilities:Accountable to client SLA agreements and site-specific quality and fulfillment targets. Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner. Actively contribute to the development of direct reports. Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable). Lead Individual Performance Management program for area. Responsible for planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality. Interact with clients on operational topics. Oversee all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Deliver performance evaluations to direct reports and provide feedback as necessary, including salaried members of management. Promote and develop a culture of continuous improvement within the value stream. Deliver productivity and improvements in line with KPIs. Own lean process improvement and CI initiatives. Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost. Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date and maintained. Promote a culture of high accountability, engagement, and associate empowerment. Manage relationships with on-site seasonal staffing representatives and advise the director of operations on seasonal labor needs. Budget management for value stream.Qualifications:Bachelor's degree strongly preferred / HS Degree or GED required. Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred. Minimum of 2+ years of progressive Operations experience in a manager role. Experience in creating productivity improvement through continuous improvement efforts. Execution focused and the ability to be flexible. Awareness of internal customer requirements. Analyze data to identify defects and root cause analysis. Identify process opportunities to create growth. Performance oriented. Strong verbal and written communication skills. Ability to establish and or enhance quality control procedures. Must demonstrate the capacity to learn ALL operational functions. Ability to coach, mentor, and motivate direct reports. Ability to influence and collaborate with peers and upper management. Must be proficient with Microsoft Office with a strong emphasis in Excel. Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.Benefits:Opportunities to develop and explore career advancement Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding Family planning coverage, including Fertility & Adoption benefits 401K matching after 6 months with immediate vesting Generous PTO Educational assistance and more!Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.