Implementation Project Manager

Own full implementation plans for assigned projects Collaborate with Implementation Managers on configuration, technical, and business requirements Lead multiple concurrent enterprise-level SaaS implementation projects Establish project governance structures, meeting cadences, decision frameworks, and communication pathways Develop and maintain project schedules, RAID logs, and action item trackers Drive project timelines, accountability, coordination, and follow-through for clients and internal teams Deliver internal and external status reports, executive summaries, and progress updates Facilitate meetings, document decisions, address risks, and communicate next steps Build relationships with program administrators, technical contacts, and executive sponsors Identify, elevate, and resolve risks and blockers Guide customers toward best practices based on platform capabilities and implementation lessons learned Assess dependencies across workstreams and adjust plans with Implementation Managers and technical teams Partner with Implementation Managers and Configuration Specialists on requirements and customer needs Collaborate with Product, Engineering, Client Support, and Strategic Accounts on issues and escalations Partner with Sales during RFP responses and late-stage opportunities Participate in project management, governance, and delivery process improvements Lead customer workshops, requirement alignment sessions, and governance meetings Occasionally travel to client sites for kickoffs, discovery, or critical milestones Requirements 10+ years of overall business experience At least 5 years leading complex, enterprise-level SaaS implementation projects PMP certification required Strong command of project management methodologies, governance structures, and risk frameworks Proven ability to manage multiple large projects simultaneously with competing priorities Excellent executive-level written and verbal communication skills Strong meeting facilitation and stakeholder management skills Ability to understand software capabilities and translate them into project plans, timelines, and recommendations Ability to collaborate across Product, Sales, Leadership, Development, and Data Operations High accountability, ownership mentality, and track record of driving teams to meet commitments Experience working with state or local government agencies preferred Familiarity with housing, community development, or grant-funded programs preferred Experience with workflow-based or case management SaaS platforms preferred Familiarity with Vitally, PlanHat, ClickUp, RocketLane, Monday.com, Jira, Trello, or similar platforms preferred Candidates must be able to commute to the Atlanta office at least one day per week Core Competencies Demonstrates extensive experience in leading complex enterprise-level SaaS implementation projects, with a strong command of project management methodologies and governance structures. Proven ability to drive project timelines, facilitate stakeholder engagement, and deliver executive-level communication. Highest-signal resume keywords PMP Certification Enterprise-Level SaaS Implementation Project Management Methodologies Stakeholder Management Risk Management ATS Optimization Keywords Hard Skills Project Scheduling RAID Log Management Action Item Tracking Governance Structure Development Decision Framework Establishment Soft Skills Excellent Written Communication Excellent Verbal Communication Meeting Facilitation High Accountability Ownership Mentality Certifications & Qualifications PMP Certification Industry Keywords SaaS Workflow-Based Platforms Case Management Community Development Grant-Funded Programs Tools & Technologies Vitally PlanHat ClickUp RocketLane Monday.com Jira Trello #J-18808-Ljbffr