Customer Success Manager

Job Description Job Description Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager’s primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs.
Job Duties
Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction

Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats

Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions

Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings

Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams

Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions

Consult with customers with a goal to enhance efficiency in their freight transportation processes

Effectively communicate account status with leadership in a timely manner

Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system

Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions

Develop new customer relationships

Work independently with minimal supervision from leadership

Qualifications
1+ year of logistics experience preferred

Bachelor’s Degree Preferred

Naturally enthusiastic and energetic

Determined to be part of a winning team

A burning desire to be successful

Compensation & Benefits
$45,000 Base Salary + Competitive Commission Structure

Medical Insurance with premiums paid at 100% for employees AND dependents

Dental Insurance 100% paid for Employee

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing: Typical annual contribution of 15% of total eligible compensation

Paid Holidays AND PTO

Cancer, Critical Illness, and Accident Policies available

Physical Requirements:
Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email View email address on click.appcast.io.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)