USA_Project Manager

Pay Rate Range: $42.85 - 44.11/hr.
GBaMS ReqID: 10744436


Job Description:
Telephony - Project ManagerThe Telephone (Telecom) Project Manager is responsible for planning| executing| and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within budget.



Key Responsibilities
Lead end-to-end project management for telephony and telecom initiatives (VoIP| PBX| SIP| call center platforms| etc.)
Define project scope| goals| timelines| and deliverables in alignment with business objectivesCoordinate with cross-functional teams including IT| network engineering| vendors| and business stakeholders
Manage implementation and migration of telephone systems (legacy to modern platforms such as cloudVoIP)
Track project progress| risks| issues| and dependencies| and provide regular status updates to stakeholders
Ensure compliance with telecom standards| security policies| and organizational governance
Oversee vendor management| including negotiations| deliverables| and performance tracking
Conduct testing| validation| and successful go-live of telecom solutionsDrive cost optimization and resource planning for telecom projects
Document processes| configurations| and project artifacts



Required Skills Qualifications
Bachelors degree in IT| Telecommunications| or related field812 years of experience in ITTelecom project management
Strong knowledge of telecom technologies oVoIP (Cisco| Avaya| Teams Calling| etc.)oPBX systemsoSIP trunking oUnified Communications (UCaaS) Proven experience managing telecom migration or transformation projectsStrong stakeholder management and communication skills
Familiarity with network concepts (LAN| WAN| QoS| VPN| etc.)
Experience with project management methodologies (Agile| Waterfall| Hybrid)PMP PRINCE2 certification preferred



Preferred Skills
Experience with cloud telephony platforms (Microsoft Teams| Zoom Phone| Genesys| NICE| etc.)
Knowledge of contact center technologies (IVR| ACD| call routing systems)
Understanding of regulatory and compliance requirements in telecom environmentsKey Competencies
Leadership and decision-makingProblem-solving and risk managementStrong communication and stakeholder engagement
Ability to manage multiple projects simultaneously
Attention to detail and quality assurance



Role Overview
The Telephone (Telecom) Project Manager is responsible for planning, executing, and delivering telecommunications and voice infrastructure projects. This includes managing telephony systems, VoIP implementations, contact center solutions, and network-related communication services, ensuring projects are delivered on time, within scope, and within budget.



Key Responsibilities
• Lead end-to-end project management for telephony and telecom initiatives (VoIP, PBX, SIP, call center platforms, etc.)
• Define project scope, goals, timelines, and deliverables in alignment with business objectives
• Coordinate with cross-functional teams including IT, network engineering, vendors, and business stakeholders
• Manage implementation and migration of telephone systems (legacy to modern platforms such as cloud/VoIP)
• Track project progress, risks, issues, and dependencies, and provide regular status updates to stakeholders
• Ensure compliance with telecom standards, security policies, and organizational governance
• Oversee vendor management, including negotiations, deliverables, and performance tracking
• Conduct testing, validation, and successful go-live of telecom solutions
• Drive cost optimization and resource planning for telecom projects
• Document processes, configurations, and project artifacts



Required Skills & Qualifications
• Bachelor's degree in IT, Telecommunications, or related field
• 8-12+ years of experience in IT/Telecom project management
• Strong knowledge of telecom technologies:
oVoIP (Cisco, Avaya, Teams Calling, etc.)
oPBX systems
oSIP trunking
oUnified Communications (UCaaS)
• Proven experience managing telecom migration or transformation projects
• Strong stakeholder management and communication skills
• Familiarity with network concepts (LAN, WAN, QoS, VPN, etc.)
• Experience with project management methodologies (Agile, Waterfall, Hybrid)
• PMP / PRINCE2 certification preferred



Preferred Skills
• Experience with cloud telephony platforms (Microsoft Teams, Zoom Phone, Genesys, NICE, etc.)
• Knowledge of contact center technologies (IVR, ACD, call routing systems)
• Understanding of regulatory and compliance requirements in telecom environments



Key Competencies
• Leadership and decision-making
• Problem-solving and risk management
• Strong communication and stakeholder engagement
• Ability to manage multiple projects simultaneously
• Attention to detail and quality assurance


Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Cisco Viptela (SDWAN) Yes 1>7 years SkillCategoryTest1_MN Telecom API Management Yes 1>7 years