Client Relationship Coordinator

About the Job

Location: Wichita, KS (Onsite)

Job Type: Full-Time, W-2

Pay: $20 - $21/hour Depending on Experience

ProHome is seeking a Client Relationship Coordinator to serve as the primary point of contact for homeowners, builders, and subcontractors throughout the warranty process. This is a customer-focused, detail-driven role with clear performance expectations and growth opportunities.

What You'll Do:

• Serve as the main contact for assigned homeowners, builders, and subcontractors.
• Manage warranty claims from intake through resolution.
• Respond to inquiries within established timelines.
• Schedule approved claims and coordinate subcontractors.
• Document and track all activity accurately in company systems.
• Maintain performance metrics related to response time, follow-up, and quality.
• Communicate professionally, confidently, and empathetically.

What We're Looking For:

• Strong customer service and communication skills.
• Residential warranty experience ( warranty representative/coordinator, construction customer service rep.
• Excellent organization, follow-through, and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using CRM systems and standard office tools.
• Team-oriented with a high level of professionalism and accountability.
• High school diploma required (Bachelor's degree preferred).

Why ProHome:

• Competitive hourly pay.
• Structured training and clear expectations.
• Career growth paths (CRC → Senior CRC → Lead → Manager).
• Performance-based development and advancement opportunities.
• Supportive, team-focused culture.
• Benefits, PTO and Sick Time.
• Opportunity to work a hybrid schedule following a successful 90-120 days of onboarding (with Department Head's approval).

Only candidates selected for an interview will be contacted.

About the Company

Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder's warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.