Executive Director, Member Engagement and Association Management

Executive Director, Member Engagement and Association Management

Category
Membership, Medical Education, and Governance

Job Location
860 Winter St, Waltham, Massachusetts

Tracking Code
9992

Position Type
Full-Time/Regular

The Massachusetts Medical Society (MMS) is the statewide professional association for physicians and medical students, supporting 25,000 members. We are dedicated to educating and advocating for the physicians of Massachusetts and patients locally and nationally. A leadership voice in health care, the MMS contributes physician and patient perspectives to influence health-related legislation at the state and federal levels, works in support of public health, provides expert advice on physician practice management, and addresses issues of physician well-being. Under the auspices of NEJM Group, the MMS extends our mission globally by advancing medical knowledge from research to patient care through the New England Journal of Medicine , NEJM Evidence , NEJM AI , NEJM Catalyst, NEJM Clinician, and through our accredited and comprehensive continuing medical education programs.

The world has changed, and so has the way we work. The MMS has adopted a flexible work model that allows most employees to choose where they work - at home, onsite in our Waltham office, or a combination of the two - based on their preferences and our business needs. Because what matters is the work we do, not where we do it.

The Executive Director, Member Engagement and Association Management sets and drives enterprise strategy for physician engagement, membership growth, and revenue diversification, in alignment with the Society's advocacy priorities and long-term strategic plan. They lead the development of a compelling, data-informed physician value proposition, ensuring the Society effectively attracts, engages, and retains physicians across all career stages and practice settings. This role partners closely with executive and elected leadership to elevate the Society's visibility, influence, and impact within the healthcare ecosystem.

The Executive Director cultivates strategic relationships with physician organizations, academic institutions, health systems, and national partners to inform strategy, expand reach, and strengthen the Society's position as a trusted voice for physicians. Leads the integration of membership, marketing, and business development strategies, ensuring a cohesive brand, consistent messaging, and a seamless, data-informed member experience. The Executive Director balances strategic leadership with operational execution while leading, developing, and mentoring a high-performing team.

Responsibilities:

1. Sets and drives enterprise strategy for physician engagement, membership growth, and retention, aligned with the Society's strategic plan and advocacy priorities. Leads the development and continuous refinement of a compelling physician value proposition, informed by market trends, member insights, and evolving healthcare dynamics.

2. Designs and advances engagement strategies that strengthen participation, retention, and member loyalty across all physician segments. Positions the Society as an indispensable partner to physicians by aligning programs, services, and benefits with their professional and advocacy needs.

3. Owns membership growth and revenue performance, including both individual and group membership models. Develops and executes a comprehensive business development strategy to drive growth and diversify revenue streams, including expansion of non-dues revenue through strategic partnerships, sponsorships, advertising, and innovative offerings. Identifies and advances opportunities to grow district and association management services.

4. Serves as a key external-facing leader to the physician community, building and cultivating high-impact partnerships with physician groups, academic medical centers, health systems, and specialty societies to inform strategy and deepen engagement. Represents the Society in external forums and collaborates with national partners, including the American Medical Association, to advance shared priorities.

5. Provides strategic oversight of the Society's brand, ensuring a strong, consistent, and differentiated presence across all channels. Leads integrated marketing and communications strategies that effectively articulate the Society's value and drive engagement. Collaborates with NEJM Group to leverage products and services in support of physician members.

6. Works closely with the Vice President, AMR and senior management in the development and implementation of the Society's strategic plans and goals. Collaborates cross-functionally to ensure alignment across membership, advocacy, communications, and education.

7. Leads, develops, and mentors staff, fostering a positive and engaging team environment. Sets performance objectives, provides ongoing coaching, support, and feedback to maximize employee potential.

8. Serves as primary staff liaison to the Committee on Membership and others as appropriate.

9. Leads strategy, optimization, and implementation of member-facing technology platforms (including the association management system and digital channels) to enhance engagement and deliver a seamless, data-informed, and user-centered member experience.

10. Maintains fiscal responsibility for departmental budget, ensuring alignment with strategic priorities and growth objectives.

11. Identifies opportunities for cost efficiencies, process improvements, and automation to enhance operational effectiveness.

12. Supports enterprise-wide strategic communications on Society-related media relations and public affairs initiatives, ensuring alignment with organizational strategy and brand positioning.

13. Performs additional responsibilities as assigned.

Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or related field required; Master's degree preferred.
• 10+ years of progressive leadership experience in healthcare and/or medical professional association management environments, with responsibility for membership growth, engagement, and revenue strategy. Deep knowledge of the medical landscape within the state of Massachusetts is highly preferred.
• Demonstrated ability to analyze market trends and apply data-driven insights to develop and execute strategies that drive membership growth, retention, engagement, and revenue diversification.
• Significant experience leading integrated member marketing, communications and digital engagement strategies.
• Experience collaborating with cross-functional teams on initiatives that enhance member experience and operational efficiency.
• Strong strategic thinking and business acumen, with the ability to translate organizational priorities into actionable plans and measurable outcomes.
• Demonstrated success in building and cultivating relationships with internal and external healthcare leaders and stakeholders.
• Proven experience leading, developing, and motivating high-performing teams.

• Exceptional written and verbal communication skills, including the ability to represent the organization effectively in external settings.

Compensation:

The target base pay range for this role is between $200,000 and $220,000. Salary is commensurate with skills, qualifications, and experience.

Benefits:

Our generous benefits offerings include: 3 weeks of paid vacation, 6 personal days, 12 sick days, 13 paid holidays, medical and dental plans, 401(k) plans with company match, backup childcare assistance, tuition assistance and more!

The MMS has earned praise as one of the Top Places to Work in Massachusetts by The Boston Globe for the past 15 years in a row! The Globe surveys employees regarding their opinions about company leadership, benefits, ethics, values and culture, and recognizes those companies who receive high marks from their employees.

The MMS is an Equal Opportunity Employer, committed to providing opportunities to veterans and people with disabilities and a work environment that is welcoming to all.