Customer Service Representative - Ocean Import

Customer Service Representative - Ocean Import

On-site role Mon-Fri (w/1 hour lunch)

Not your typical, face-to-face, retail customer service job. In this role, you are a customer-focused representative, working with the importation of ocean cargo. Did you know maritime transport is essential to the world's economy, as over 90% of the world's trade is carried by sea? Did you know that the clothing and shoes you wear, your cell phone, and nearly all consumer goods people purchase all over the world in stores are first moved across the oceans by vessels in shipping containers? If you want to learn about international business and the transportation and logistics arm of world trade, this is the perfect opportunity for you! OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia.

Benefits:

As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits for Customer Service Representative - Ocean Import.

• 401k Retirement Plan AND Pension Plan
• Paid Vacation/PTO
• Paid Holidays
• Paid Sick time
• Floating Paid Personal days
• Medical, Dental, and Vision Insurance
• Excellent Growth and Advancement Opportunities
• Referral bonuses
• Tuition Assistance after 12 months

Job Responsibilities:

• Assist with customer inquiries for import cargo through email and phone
• Monitor all assigned cargo that is in transit or at the terminal
• Cross-functionally communicates to manage the timely delivery of cargo and escalates where needed
• Use your strong reading and comprehension skills to reference documents, procedures, and guidelines effectively.
• Have a working knowledge and level of comfort using MS Office products - especially Outlook, Excel, and SharePoint

Preferred skills (not required):

• US and Canada Regulatory Transportation Requirement
• Knowledge of International Cargo Container Movement
• Experience with Terminal and Rail Operations

What is OOCL?

We are one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network encompassing Asia, Europe, the Americas, Africa and Australasia.

We are well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is providing a full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.

All employment is contingent upon the successful completion of a background check. OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.