Senior Customer Solutions Engineer

Job Description Summary Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. Focus Areas Infrastructure modernization projects Application modernization projects Process modernization projects The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud‑Native API Microservices, and embrace an enterprise‑wide DevOps discipline to deliver applications faster. Essential Duties and Responsibilities Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the deployment of Rocket products. Contributes to implement new solutions under the direction of Delivery Architects. Uses and contributes to technical forums within the Rocket Enterprise Suite environment. Applies own subject matter knowledge to solve a variety of common technical issues. Exercises independent judgment within defined practices and procedures to determine appropriate action. Communicates project status and risks to project technical lead and PM. Uses technical experience to give customer sound technical advice. Determines if change is a product defect or enhancement before communicating to customer. Participates as part of a team and maintains good relationships with team members and customers. Expected Qualifications and Soft Skills 5-7 years of relevant technical experience Excellent communication / customer service skills / confident telephone manner Proactive and able to work under pressure Experience in complex IT project implementations, customizations and/or maintenance Must have an analytical mindset to analyze test results and facilitate defect resolution Organized and methodical, dealing with numerous tasks Fluent in written and verbal English Technical Experience Qualifications Must have Rocket Enterprise Server and Enterprise Developer experience. Additionally, technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience System level experience of IBM CICS; IMS and JCL Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL Windows operating system Linux/UNIX operating system Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes Desired Project Experience Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re‑platforming. Experience with COBOL modernization and porting application code across platforms. Familiarity with agile engineering practices like Test Automation, Test‑Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management. Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration. Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle. Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools. Other Preferred Skills Bachelor's degree in Computer Science or related field Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express Rocket Enterprise Analyzer Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; etc. Relevant Business and IT Architecture Certifications such as AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe); etc. Proficient in another EU language Annual salary range for this position is between $105,000.00 - $141,750.00 gross before taxes. What Rocket Software can offer you in USA Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: View phone number on click.appcast.io or send an email to View email address on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr