Business Systems Analyst

Role Summary
We are seeking a Business Systems Analyst to support the day-to-day health, performance, and improvement of core business applications and data systems. This person will play a key role in troubleshooting data and system issues, supporting CRM-related processes, assisting with testing and releases, and partnering with both technical and business teams to keep initiatives moving forward. This is a strong fit for someone who enjoys working at the intersection of systems, data, and cross-functional collaboration.


What You'll Be Doing

• Monitor and support ongoing CRM and data feed activity to help ensure systems are running accurately and efficiently
• Investigate data issues, identify root causes, and help resolve problems impacting end users
• Maintain database reliability through validation efforts, backups, and general system oversight
• Assist with system updates, environment refreshes, and production support activities
• Write and run ad hoc queries to support reporting, troubleshooting, and project-related needs
• Support data imports, exports, and integrations across business systems
• Contribute to project work from early planning through implementation and post-launch support
• Prepare and maintain documentation such as process flows, release notes, and technical reference materials
• Partner with development teams during testing cycles, bug tracking, and issue resolution
• Help coordinate user acceptance testing and support sign-off activities
• Work closely with IT and business stakeholders to support operational and project-based needs
• Provide occasional support across broader technical operations as needed

What We're Looking For

• At least 2 years of experience working with business systems, databases, or application support
• Experience supporting database-driven environments and resolving data-related issues
• Hands-on experience with SQL and relational databases such as SQL Server, MySQL, or Oracle
• Familiarity with CRM and/or ERP platforms and data movement processes
• Exposure to tools such as SSIS is a plus
• Strong analytical mindset with the ability to investigate issues and think through solutions
• Ability to manage multiple tasks, stay organized, and work with a high level of accuracy
• Strong written and verbal communication skills, including the ability to document technical information clearly
• Comfortable working independently while also collaborating across teams
• Prior experience in insurance or another regulated environment is a plus

Education

• Associate's degree in Information Technology or a related field with relevant hands-on experience, or equivalent practical experience
• Bachelor's degree in Information Technology or a related field is preferred

Work Environment

• This role may be performed in an office setting or in a secure remote environment depending on business needs
• Standard office equipment and computer-based work are part of the day-to-day responsibilities

Physical Requirements

• Ability to work at a computer for extended periods of time
• Frequent sitting, with occasional walking, reaching, and general office movement
• Ability to communicate effectively in a team-based work environment

EEO Notice


Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.


Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io .


Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

Representation Notice


By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice


Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice


Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.