Care Management Assistant

Utilization Management AssistantDubuque, Iowa, United StatesUtilization Management AssistantLocation: Onsite in Dubuque, IA. Also accepting remote applicants.Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. If you are looking to get into a professional office setting with daytime office hours and weekends/holidays off, this is the role for you!The Utilization Management Assistant answers first level calls in Utilization Review for our Health & Wellness participants. They will evaluate certification requests by reviewing the group specific requirements and will also triage the call to determine if a Utilization Review Nurse is needed to complete the call. You will be responsible for reviewing medical records, coordinating with healthcare providers, and ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements.Preferred SkillsCommunication - Strong interpersonal skills to be able to connect with patients, doctors, internal team members, and providersCustomer Service - Friendly demeanor and understanding to be able to relay sensitive information to membersDetail Oriented - Accuracy and attention to detail when reviewing pre-certifications and plansQualifications:CNA, LPN, or Medical Assistant preferredBackground in patient health support or care1+ years of experience within this fieldFull-Time Benefits - Most benefits start day 1Medical, Dental, Vision InsuranceFlex Spending or HSA401(k) with company matchProfit-Sharing/Defined Contribution (1-year waiting period)PTO/Paid HolidaysCompany-paid ST and LT DisabilityMaternity Leave/Parental LeaveSubsidized ParkingCompany-paid Term Life/Accidental Death InsuranceAbout Cottingham & Butler:At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.