Patient Service Representative

Job Title

JOB SUMMARY: Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel.

JOB DUTIES AND RESPONSIBILITIES:

• Interviews patients and verifies the accuracy of demographic information each visit
• Obtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profile
• Obtains appropriate signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc.
• Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet)
• Inputs all demographic and financial information into the Organizations Patient Management System
• Informs the patients of his/her sliding fee percentage based on the approved sliding fee discount scales
• Collect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of service
• Collect and post all private pay payments on account
• Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)
• Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to Accounting Assistant at the end of day
• Schedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow up referral)
• Answer all incoming telephone calls
• Check phone voice messages and email (twice daily) once in the a.m. and p.m. Return all calls left on voicemail within 48 hours
• Distribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc. Distribute a healthcare questionnaire for patients to complete on every visit
• Have patient sign authorization release form for every facility they visited
• Call patients to remind them of upcoming clinic appointments
• Reminding all new patients to bring completed behavioral health packet
• Completes daily statistical report and submits to supervisor
• Assist patients with account information and account balance
• Attend monthly staff meeting

QUALIFICATIONS:

Education: High school diploma or GED

Experience: 2 year experience within a doctors office or hospital environment and background knowledge of medical terminology preferred but not required

Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds

Communication Ability: Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information

Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public

Math Ability: Basic math skills

Reasoning Ability: Skill in analyzing situations accurately and taking effective action

Skill in time management

Computer Skills: Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet

Education/training or work experience in computer basics and data entry a must

Skill in utilizing computers, data entry, output, etc. in generating reports

Ability to utilize the EHR/PM system

Professional Skills: Skill in organizing work, making assignments, and achieving goals and objectives

Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care

Ability to multi-task and work effectively in a high-stress and fast-moving environment

Ability to be culturally sensitive and effective when working with ethnically diverse populations

Ability to establish and maintain quality control standards

Ability to organize and integrate organizational priorities and deadlines

Ability to work harmoniously with professional and non-professional personnel

Ability to seek out new methods and principles and be willing to incorporate them into existing practices

Benefits Package: Medical, Vision and Dental Health Insurance 401K Plan Benefits Paid Vacation Paid Sick Time National Health Service Corps Site 10 paid holidays Family-Friendly Work Environment Eligible for Student Loan Forgiveness through Federal and State Programs