MRO Program Manager

Job Title: MRO Program Manager

Location: Chandler, AZ

Salary: Up to $115k + Performance Bonus

Employment Type: Full-Time | Direct Hire | On-Site

Summary

Results-driven operations and supply chain leader with extensive experience managing complex inventory, logistics, warehousing, and critical spare parts programs supporting large-scale manufacturing operations. This role supports a confidential client in a highly technical manufacturing environment and requires a strong focus on customer partnership, operational execution, and service-level excellence. Proven success leading cross-functional teams, optimizing inventory and material flow, driving KPI performance, and implementing continuous improvement initiatives. Skilled in ERP/WMS systems, supply chain operations, and stakeholder management, with a track record of improving efficiency, reducing costs, and delivering exceptional customer satisfaction.

Key Responsibilities:

• Oversee program operations across warehousing, shipping and receiving, inventory control, production support, last-mile fulfillment, and customer service activities.
• Lead, mentor, and develop cross-functional teams including warehouse personnel, team leads, supervisors, support staff, and site managers.
• Ensure program KPIs, contractual commitments, and service level objectives are consistently met or exceeded.
• Lead operational reviews and strategic meetings with internal stakeholders and customers, presenting KPIs, progress updates, and action plans.
• Manage short-, mid-, and long-term project deliverables, timelines, and stakeholder communications.
• Serve as the primary escalation point for customer concerns and program-related issues.
• Ensure compliance with all safety, quality, regulatory, and customer requirements.
• Partner with supply chain and procurement teams to support material availability, demand forecasting, sourcing activities, and cost-saving initiatives.
• Drive root cause analysis and corrective actions for operational challenges, customer escalations, and service disruptions.
• Monitor and analyze performance metrics while implementing initiatives that improve efficiency, service levels, and customer satisfaction.
• Lead continuous improvement efforts focused on processes, inventory management, operational performance, and cost reduction.
• Identify opportunities for business growth and proactively address operational risks.
• Oversee workforce planning, staffing, performance management, employee development, and retention.
• Ensure cross-training and operational coverage plans are in place across all program locations.

Required Qualifications:

• Bachelor's degree in Supply Chain, Business, Engineering, or a related field preferred.
• Minimum 5 years of leadership experience within operations, logistics, warehousing, supply chain, or site management environments.
• Strong experience managing logistics, warehousing, inventory control, and material flow operations.
• Expertise with ERP systems, Warehouse Management Systems (WMS), and inventory management processes.
• Experience working with complex, technical, engineered, high-value, or mission-critical products.
• Strong client-facing abilities, including executive-level communication, presentation delivery, and escalation management.
• Excellent leadership, communication, team management, and problem-solving skills.
• Proficiency with Microsoft Office Suite and supply chain reporting platforms.

Preferred Qualifications:

• Experience with SAP, Maximo, and Warehouse Management Systems (WMS).
• Background supporting MRO (Maintenance, Repair & Operations) or critical spare parts programs.
• Demonstrated success driving continuous improvement and operational excellence initiatives.
• Strong customer-service mindset with the ability to build lasting client relationships.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Hands-on leadership style with strong business acumen and decision-making skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.