Supervisory Internal Revenue Agent

Front Line Manager Duties

As a Front Line Manager, you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plan work to be accomplished by subordinates, sets and adjusts short-term and long-term priorities, and prepares schedules for completion of work. Adjusts work procedures within his/her teams to accommodate resource allocation decisions made at higher levels.
• Oversees the development of technical data, estimates, statistics, suggestions, and other information useful to higher-level managers in determining which goals and objectives to emphasize.
• Decides the methodologies to use in achieving accountable work goals and objectives, including customer and employee satisfaction initiatives, and in implementing other management strategies.
• Evaluates the effectiveness of the organization using systems analysis techniques, management information systems data, contacts with customers, and other sources, engaging internal and external stakeholders in joint efforts for process improvements.

STANDARD POSITION DESCRIPTIONS (SPD): PD92827 Visit the IRS SPD Library to access the position descriptions.