Call Center Director - Onsite Transformation & CX

Ledgent Technology

Ledgent Technology is seeking a Call Center Director to lead and transform its high-volume customer contact operations in California. You will oversee multiple call center teams, drive operational excellence, improve service performance, and increase reservation conversion through modernized processes and technology. The role requires strategic leadership, workforce planning, analytics, and a strong focus on premium customer experience.

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Vacancy posted 3 days ago

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