Parts Outside Salesperson - Bus

Outside Bus Parts Sales Associate

The Outside Parts Sales Associate is charged with handling customer parts needs including telephone and direct contact at customer locations. Achieving assigned parts department sales and inventory objectives and maintaining high levels of customer satisfaction, while following RWC International, LLC. policies and procedures.

Duties and responsibilities include:

• Direct sales to Bus customers
• Handle customer inquiries and parts needs on the telephone and at the customer location.
• Maintain parts inventory, parts displays, and reference materials.
• Respond to customer inquiries and needs for parts including telephone inquiries and direct contact with customers.
• Identify customer parts needs.
• Recommend requested parts as well as additional parts to support the customer needs.
• Handle customer questions/problems and respond effectively to customers.
• Explain the functions, features, and benefits of International and other stocked parts.
• Negotiate key sales issues and handling objections as appropriate.
• Close and secure the order.
• Locate and provide the parts to the customer.
• Complete sales transaction.
• Follow all policy requirements when processing cash, check, warranty, and credit card transactions.
• Develop positive working relationship with key customer personnel and co-workers.
• Maintain professional appearance.

Salary range for Outside Bus Parts Sales Associate (depending on role and experience level) can range from $60,000-$175,000 annual salary.

Activity and knowledge requirements include:

• Bilingual skills preferred.
• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must conduct his/herself in a professional manner
• Have the ability to work other shifts to cover vacations or sick days.

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.