Property Manager

Property Management Supervisor

Responsible for the implementation and administration of policies and procedures to ensure property is managed and maintained in accordance with federal, state and local regulations. Coordinates activities of staff responsible for the management and maintenance of assigned properties. Works closely with residents and resident organizations for the purpose of providing safe and sanitary housing and planning services for resident populations. Other duties include unit inspections, rent re-certification activities, resident conflict resolution, assistance with capital improvement projects, and other duties as assigned.

Essential tasks of the position include supervising and coordinating activities of personnel engaged in carrying out site management, maintenance, occupancy and resident services functions. Plans, organizes and manages the work of administrative and clerical employees. Assigns specific duties to personnel for the management of assigned properties. Reviews reports, notices and other records prepared by personnel for clarity, completeness, accuracy, and conformance with instructions and regulatory requirements. Coordinates leave and conducts performance evaluations of personnel performance, and initiates commendations and disciplinary actions. Manages and coordinates occupancy functions and procedures at agency's properties using automated occupancy system as appropriate. Prepares and maintains required property reports and resident services records in manual/automated format. Prepares summary reports on property management activities. Coordinates the collection of rents, charges and fees. Reviews all rent calculations for annual and interim recertification's. Enters into rental agreements with residents, delinquent in rent according to agency and department policies. Monitors and coordinates procedures for efficient re-occupancy of vacant units with occupancy function. Forwards approved reports and records to Director for action. Coordinates site management activities with other sections of the agency to prevent delays in actions required to improve services to residents. Works effectively with other agency supervisors and coordinators. Ensures that resident records, leases and services are monitored and maintained according to agency policies and procedures. Completes and enforces resident annual re-certification and associated occupancy and leasing forms. Performs inspections and completes appropriate work orders and notices to maintenance personnel and residents. Shows and/or coordinates available units to perspective residents and completes and/or coordinates leasing process. Coordinates and facilitates the move-in and move-out process. Secures unit and ensures that procedures are followed after death of a resident. Conducts monthly resident/management meetings. Investigates, develops data and conducts informal conferences in conjunction with lease violations; prepares eviction notices; participates in eviction proceedings; and maintains eviction procedure files in compliance with agency's eviction policies and procedures. Submits data to Admissions function for timely maintenance of vacancy register. Processes documentation of resident grievance procedures. Accesses and reviews police log and initiate appropriate response(s) to enforce resident lease(s). Facilitates resident social, cultural, educational and safety programs including fire drills. Provides resident documentation for social service agencies.

Secondary tasks of the position include maintaining schedule of reviews and inspections. Accompanies specialists inspecting units and other activities/services under contract. Maintains and enforces "No Trespassing List" and illegal parking activities. Inspects all properties, common areas and grounds for cleanliness, safety, general maintenance through scheduled and non-scheduled property walkthroughs and submits necessary work orders. Demonstrates continuous effort to improve operations, decrease turnaround times, and streamline work processes. Performs other duties as assigned.

Position requirements and qualifications include a high school diploma and a four-year college degree from an accredited institution. Three (3) years of supervisory experience in coordinating all site operations including tenant selection, re-certifications, rentals, vacancy preparation, rent collection, resident relations, marketing, and site maintenance required. Candidate must possess excellent management, interpersonal and community relations skills and have the ability to make timely and fair decisions. Valid driver's license (Class O) unrestricted except for corrective lenses and automatic transmission, required. Must possess or have access to a motor vehicle, required. Bi-lingual (Spanish), preferred. Ability to work in an office environment. Ability to work in a public housing environment in all weather conditions (hot, cold, humid, dry, wet). Ability to work 35 hours week. Must have the ability to be on-call 24 hours a day, seven days a week including holidays. Must have the ability to work flexible hours including ability to be on-call 24 hours a day including nights, weekend days and holidays and overtime, as assigned. Competency in operating computer(s), printers and general office equipment. Ability to apply principles of logical thinking, define problems, collect data, establish facts, and draw valid conclusions. Ability to compose original correspondence with minimal editing. Ability to interpret rules and regulations. Ability to interview, counsel or advise residents and staff. Ability to understand safety rules, warnings and instructions in the use and maintenance of properties and equipment. Ability to provide clear instructions. Ability to log in data and draft data summaries and correspondence. Ability to complete reports with proper format, punctuation, spelling and grammar. Ability to record and deliver information; to explain complex procedures to others; to follow and give verbal and written work orders. Ability to answer inquiries from staff/residents/public. Ability to converse with officials, service providers, disgruntled residents and the general public. Ability to deal with system of real numbers. Ability to compile, compute and present mathematical information. Ability to compute leasing analysis, fractions, ratio, proportion and percentages. Ability to complete forms; record and locate data accurately. Ability to pay close attention to detail and accurately distinguish data.