Geek Squad Agent (Retail Store)

What you’ll do Provide positive, timely service to customers during the check-in and checkout process. Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps. Help customers set up new devices and provide advice on whether to repair or replace old devices. Monitor service queues and provide accurate status updates to customers. Maintain knowledge and skillsets through certified training courses. Clearly communicate and partner with fellow agents. 3 months of experience working in retail or customer service. Ability to work a flexible schedule, including holidays, nights and weekends. Preferred qualifications Passion for technology and desire to solve problems. Ability to adapt and learn new skills in a fast-paced industry. What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well‑being and support you in key moments of your life. Competitive pay. Financial savings and retirement resources. Support for your physical and mental well‑being. Pay Range $19.29 - $23.23 /hr Best Buy is an equal opportunity employer. #J-18808-Ljbffr