Technical Support Engineer

SF Job Req ID: Compressor Support Engineer Job Title: Compressor Support Engineer Location: Quincy, IL About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Job Overview: Step Into the Front Line of Compressor Innovation. As a Technical Support Engineer, you’ll be the go-to mechanical authority behind our air systems solving complex issues, elevating performance, and keeping customers running at full strength. This role is built for those with true hands-on mechanical experience – not just theory, but time spent on mechanical / industrial machines, with an understanding of how they’re built, how they fail, and how to fix them. You’ll be the backbone of our mechanical service group, partnering with providers in the field, diagnosing challenging issues, and delivering the technical guidance that drives uptime and trust. Beyond support, you’ll help shape the future – contributing to product design, field testing, and real-world implementation of new technologies. Responsibilities: Acquire subject matter expertise in assigned air products and maintain expertise in addition to representing training and technical support on new product development teams. Provide technical support for the field support organizations and directly to customers as required via phone, emails and customer site visits. Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers. Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMS. Compile technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia. Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues. Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment. Participate in the activities of global expertise network leaders to drive technology. Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base. Requirements: High School Diploma or G.E.D. 5+ years of experience in mechanical/industrial work environment. 5+ years of hands on experience troubleshooting industrial equipment. Core Competencies: Technical Expertise & Hands-On Problem Solving. Cross-Functional Collaboration & Communication. Customer-Centric Field Support. Strong problem-solving skills to resolve complex technical and system issues impacting customers. Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders. Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees. Preferences: Bachelor's degree. Experience with mechanical and electrical troubleshooting. Experience working on air compressors. Travel & Work Arrangements/Requirements: Onsite in Quincy, IL. Occasional delivery of air product technical training to customer centers, distributors, and customers. Perform setup/teardown/storage, troubleshooting, and maintenance of classroom equipment. Travel is less than 10%. Pay range for this role is $50,000-$85,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. What We Offer: At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR) is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 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