Field Service Technician

Field Service Technician

Reliable Door and Dock, a Vortex Doors Company, is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providing excellent customer experiences, and keeping businesses operating smoothly. Our skilled and experienced service technicians, installation crews, sales representatives, and support staff are the best in the industry! We are searching for Field Service Technicians to join our growing organization.

We are a terrific place to work!

• Friendly Team: We have a strong culture of teamwork! All of us work together to serve our customers.
• Love the Work: Each day brings interesting work with opportunities to learn and grow.
• Reputation and Pride: We take pride in our service, skill, and safety. Our customers love the work we do.
• The Best Training and Tools: We invest in your success by providing training, support, and the best technology and equipment in the industry.
• Excellent Compensation and Full Benefits: We offer excellent compensation, a generous 401(k) plan, health insurance, life & disability insurance, vacation & holiday pay.

Responsibilities

Our Field Service Technicians are the face of Reliable Door and Dock, which means you have the opportunity to make a direct, positive impact on our customers. As a technician, responsibilities include:

• Installing and servicing overhead doors, docks, dock levelers, springs, cables, and other essential hardware.
• Setting up and maintaining various commercial and industrial specialty doors, equipment, and accessories.
• Ensuring quality by meticulously checking for proper installation, clearance, and balance.
• Delivering unparalleled customer service and responding to customer inquiries honestly and pleasantly.

Requirements

To excel in this role, you should:

• Have one or more years of experience installing and/or servicing overhead doors and docks, or other similar mechanical, electrical, construction, or field service.
• Be a master of hand and power tools, showcasing your knowledge in this area.
• Possess mechanical aptitude that enables you to troubleshoot and solve technical challenges.
• Be a team player who can also work independently.
• Exhibit strong communication and interpersonal skills for interacting with colleagues and customers.
• Have a valid driver's license and maintain a clean driving record.
• Be capable of regularly lifting anywhere between 50-100 lbs.

Physical and Mental Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or touch objects, tools, or controls, and drive a company vehicle. The employee is frequently required to reach above shoulder height; climb or balance; and be mobile within the office. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that an individual must meet to perform the essential functions of this position successfully.

Protective Clothing Required: Closed-toed shoes required. Safety glasses and steel-toed shoes required when working in the warehouse or field. An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Working Environment

While performing the duties of this job, the employee regularly works both in outside weather conditions and near mechanical parts. The noise level in the work environment is usually moderate to loud. Work is also occasionally performed in an office environment. The noise level in this work environment is usually moderate. The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position.

Required Language Skills, Math Skills, and Reasoning Ability

• Ability to read and interpret technical documents such as product manuals, installation guides, instruction books, safety information, drawings, prints, schematics, diagrams, and troubleshooting guides.
• Ability to write accurate, complete, and neat job notes, service tickets, work summaries, and other records and documentation.
• Ability to communicate effectively with customers, vendors, third-party experts, and co-workers.
• Strong basic math skills (add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals) and ability to effectively read and utilize a tape measure.
• Ability to think methodically and apply a logical step-by-step approach to work.
• Ability to solve practical problems and deal with many different variables in situations where only limited standardization exists.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.