Operations Manager

Operations ManagerWallyPark's success is built upon our motto exceeding customer expectations, every time. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success. Operation's Manager works closely in support of the GM in a leadership role ensuring our success. You will work closely with the supervisory staff in directing and motivating the actions of frontline employees to ensure the most productive work environment. Hotel experience is a plus. Come join our team, to learn and grow with us. As the Operations Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the overall operation to achieve planned goals for operational integrity as measured by revenue and house profit while maintaining company standards for quality assurance, asset protection, associate satisfaction and exceeding guest expectations.Full Time Employee Benefits:A Comprehensive Benefits Package with Company TrainingPaid Holidays, Vacation, & Sick TimeMedical, Dental, Vision and 401(k) savings planProfessional DevelopmentGrowth OpportunitiesSalary varies on experience, discuss with ManagerLocation:1 Scott Way Lester, PA 19029QualificationsHS Diploma or Equivalent required.Reading: Advanced Level: Ability to read, analyze, and interpret general business periodicals, professional journals, technical journals and procedures, financial reports, legal documents, and governmental regulations as well as literature, books, reviews, reports, and abstracts.Math: Intermediate Level: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and position requires the ability to apply fundamental concepts of theories, work with mathematical operations, methods, and functions of real and complex variables.Writing: Advanced Level: Ability to write policies, contracts, speeches, formal presentations, and/or technical and legal documents and correspondence.Human Collaboration Skills: Recommendations regarding policy development and implementation are made and/or recommended. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction. Work has a moderate impact on the organization.Management and Supervision: Work requires managing and monitoring work performance by directing subordinate supervisors, including making final decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. Semi-complex scope of This position is responsible for supervising the positions of Supervision of Parking Services, and all employees of the operations/facility.Technical Skill: Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Comprehensive application: Consequences of work affect large groups as well as the customer-base at.Abilities Required:The Operations Manager is to lead by example. They should be able to perform all physical tasks required of front-line staff members – luggage assistance, driving a vehicle, prolonged standing and walking. The Operations Manager position requires to work a nine-hour daily schedule (1-hour for lunch). The General Manager will assign the Operations Manager’s work hours and days off to meet the needs of the operations. However, the Operations Manager must be flexible to work any hours of the day, weekends and be available by phone to meet the needs of the 24/7 operation of the parking facility. The position of Operations Manager is required to work all scheduled hours at the parking facility to oversee and meet all operational, employee and customer needs.Physical Demands:Overall strength demands: Medium strength demands include exerting 20-50 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds consistently.Continuously requires vision, hearing and talking. Frequently requires standing for three hours or more at a time, sitting for three hours or more at a time, handling and foot controls. Occasionally requires fine dexterity, walking entire parking facility, lifting, reaching, pushing/pulling, bending and twisting. Rarely requires carrying, kneeling and climbing.Machines, Tools, Equipment and Work Aids: motor vehicle, small hand tools, two-way radios, smart phone, copier.Computer Equipment and Software: computer or tablet, revenue control equipment and software, Excel, Word, PowerPoint, timekeeping softwareEnvironmental Factors: Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidityPrimary Work Location: Parking facility Environment.Non-Physical Demands: Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.ResponsibilitiesCooperating with the general manager, and assisting with anything from project planning to staff management.Ability to prepare necessary accounting reports, cashier shift reports, gas reports, inventory forms, worker's compensation forms, claim forms, accident forms, etc.Greet and be available to customer for customer service related issues.Help develop and implement strategies that ensure customer satisfaction.Report to upper manager and/or correct issues that violate safety in the workplace.Nurturing positive working relationships with staff.Delegating daily tasks.Addressing any issues in a timely fashion.Supervising staff and controlling merchandise.Ensuring employees comply with company policies and procedures are followed.Coaching and mentoring employees by providing feedback that reaffirms good performance and conduct and that corrects poor performance and conduct.Setting a good example for staff.Be flexible for operation needs and schedule (evenings and weekends).L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.