Reservations Supervisor

Benefits Direct Deposit 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Vision insurance Paid time off Reservations Supervisor One of the desert’s premier hot springs resort and busy day spas is seeking an experienced reservations supervisor. You will oversee daily reservation operations, support agents, manage group blocks, and ensure high occupancy and revenue accuracy. You report directly to the General Manager. Key Responsibilities Supervise and train daily reservation agents and coordinate shift schedules. Manage complex group bookings, VIP reservations, and special requests. Monitor daily and weekly booking pacing, third-party channels (OTAs), and system accuracy. Resolve escalated guest booking issues or discrepancies professionally. Partner closely with Front Desk, Sales, Events and Marketing teams. What We Are Looking For 2+ years of hotel reservation supervisory experience with revenue management experience preferred. Proficiency in hotel Property Management Systems (PMS), knowledge of Roommaster and SpaSoft is a big plus. Strong communication, problem-solving, and organizational skills. Flexibility to work occasional weekends or holidays based on hotel demand. Traits we love Loves a good challenge Resourceful and adaptable A strong sense of curiosity Embraces feedback and constantly seeks to improve Collaborative and knows how to get things done as part of a team Excellent multitasker Reliable and punctual Pay commensurate with qualifications up to $29 an hour. We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including (but not limited to) guest services, food & beverage, spa services, retail, reservations as well as grounds, facility and water system maintenance. If you’re interested in a future in the hospitality industry, we are the place. We prefer to promote from within and love seeing our team members grow. We are looking forward to reading your resume #J-18808-Ljbffr Azure Palm Hot Springs Resort & Spa