Help Desk Specialist

Help Desk Specialist

Job Location: Boston, MA

Duties and Responsibilities Include: The IDCS Readiness Mobile Specialist 2 will be a Transit Applications team member supporting both the Inventory Data Collection System (IDCS) devices as well as Trapeze EAM mobile application tablets. IDCS is used in warehouse and stockrooms throughout the client organization; devices in use are handheld barcode scanners and barcode printers. Trapeze EAM tracks maintenance to facilities and subway right-of-way; the mobile version runs on android tablets. This position will primarily support EAM tablets and secondarily support IDCS devices.

Tablet tasks include but are not limited to:

• Tablet preparation for production or training use
• User support via help desk tickets
• Tablet on site help at facilities as needed
• Learning the EAM application as it pertains to tablet usage and user requirements

IDCS tasks include but are not limited to:

• Team member for configuration and deployment of new devices
• User support via help desk tickets
• On site triage of devices once or twice a week as needed
• Learning and supporting the IDCS application as it pertains to networks, scanners, and printers

Handheld barcode scanners are used at almost every client's facility locations.

Recommended Skills Include: Ability to work with a diverse and large internal customer base. Problem solving skills are a must. Experience with mobile devices, printers, tablets, user help desk triage is needed to be successful, as is knowledge and understanding of networks. Candidate will be expected to adhere to core hours or flex hours as needed, report work accomplished, be a self-starter, and finish assigned tasks in a timely manner.

Requirements: (1) Candidate will use and care for a client's laptop for remote work; (2) attendance at occasional office meetings on site (3) on site triage at maintenance facilities; (4) applicant has a valid driver's license, their own car, and is responsible for all car costs.