ServiceNow Technical Specialist

The Technical Specialist - Junior role focuses on designing, developing, and maintaining ServiceNow applications and solutions, particularly in HRSD/WSD, ITOM, ITSM, and SPM modules. The specialist will customize the platform to align with business needs, provide ongoing support, and collaborate with various stakeholders to ensure effective ServiceNow implementation and administration. Responsibilities:

• Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
• Customize ServiceNow modules such as incident management, change management, and problem management to meet business requirements.
• Develop and maintain integrations between ServiceNow and other systems using web services, APIs, or other tools.
• Identify, troubleshoot, and resolve issues related to scripts, workflows, and integrations within the ServiceNow platform.
• Develop and maintain technical documentation for configurations, customizations, and integrations.
• Collaborate with business analysts, project managers, and end-users to gather requirements and deliver effective solutions.
• Implement best practices for ServiceNow development, including coding standards, testing, and change management.
• Participate in system upgrades and maintenance to ensure minimal disruption to business operations.

• Experience with ServiceNow platform development and administration.
• Strong knowledge of HRSD/WSD, ITOM, ITSM, and SPM modules.
• Proficiency in scripting, workflow design, and application customization within ServiceNow.
• Ability to develop integrations using web services and APIs.
• Strong troubleshooting and problem-solving skills related to ServiceNow environments.

• ServiceNow Certified System Administrator or Developer certifications.
• Experience with change management and IT service management best practices.
• Familiarity with documentation standards and technical writing.
• Prior experience in collaborating with cross-functional teams in an Agile environment.

• Must be available for regular business hours support and potential system upgrade windows.
• Work involves close collaboration with multiple teams and stakeholders.

• Regular shift from 8:00 AM to 5:00 PM EST, Monday through Friday.
• Contract duration of 6+ months with possibility of extension.