Physician Practice Representative/Billing Specialist

Job Description

Job Description

SUMMARY: Exciting opportunity to join our multispecialty office in Naples. Seeking a physician practice representative with experience working in a busy, high paced medical practice setting.

DUTIES AND RESPONSIBILITIES:

• Greets and directs patients to examination rooms.
• Schedules patient appointments and makes reminder calls.
• Informs patients about delays and waiting times.
• Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.
• Communicates effectively with patients, co-workers, physicians and practice manager.

• Obtains patients’ addresses, contact details, insurance information, and medical histories.
• Updates and verifies patient information at every visit
• Assists patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
• Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
• Ensures patient charts are ready for clinic and that all pertinent billing information has been captured.
• Receives and processes cash and credit card payments for medical services rendered.
• Reviews patient accounts, identifies delinquent accounts, and collects overdue payments.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
• Other skills required:
  • Experience working as a patient representative.
  • Knowledge of medical terms and practices.
  • Professional manner and appearance.
  • Strong interpersonal and communication skills.
  • Meticulous attention to detail.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)

JOB TYPE / WORK SCHEDULE:

• This is a full-time, in-office position
• Willing to Train
• Standard office hours, Monday - Friday
• Bilingual Preferred

Competitive pay and a full benefits package, including 401(k), health, dental, vision, life, and disability insurance.