Production Support Engineer II

Production Support Engineer II

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days may be remote.

How You'll Succeed

• Application Support - investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.
• Database Support – write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.
• Cloud Computing – manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
• Release Management – oversee production changes affecting CIBC's SAS Viya AML platform, including bug fixes and version upgrades.
• Service Continuity – perform disaster recovery tests.
• Collaboration – build trusted working relationships with business stakeholders, technology partners, and external vendors.
• Communication – express technical concepts to non-technical audiences with precision and clarity.
• Continuous Learning – stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Who You Are

• You possess 1-2 years of technical experience in application or production support within banking of financial services environment.
• Experience with Linux virtual machines and command-line interface, writing SQL queries, and a technical understanding of cloud computing (preferably Azure) is required.
• It is an asset if you bring experience or familiarity with SAS Viya and relevant certifications. CIBC encourages completion of the SAS Certified Specialist: Administration of SAS Viya exam, as well as relevant Microsoft Azure training.
• You have strong communication skills and the ability to prioritize work effectively in a fast-paced environment.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $83,100- $115,400 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on click.appcast.io

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: IL-Chicago, 70 W Madison St Fl 10

Employment Type: Regular

Weekly Hours: 40

Skills: Application Production Support, Command Line Interface (CLI), Linux, Production Support, SAS Viya, Structured Query Language (SQL)