Loss Prevention Administrative Assistant

Loss Prevention Administrative AssistantStep into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Nestled on 550 acres of breathtaking beauty, the Grand blends rich Southern tradition with modern luxury, delivering world-class guest experiences. With over 41,000 sq. ft. of versatile meeting space, lush grounds, and historic charm, the Grand is a destination known for hospitality that feels personal, warm, and unforgettable. The Grand Life is calling—come share it with us!As a Loss Prevention Administrative Assistant, your primary role is to support the Loss Prevention leadership team by streamlining administrative processes and serving as a centralized point of communication. You'll play a key role in coordinating inquiries, maintaining organized records, managing Lost & Found information, and assisting with daily departmental scheduling and document flow. This position requires strong attention to detail, a polished communication style, and the ability to prioritize efficiently in a fast-paced environment—ensuring consistency and smooth operations across the department.Key Responsibilities:Administrative & Office Support: Maintain departmental files, update schedules, process forms, assist with permit requests, and provide general administrative assistance to the LP Director and leadership team.Communication & Coordination: Answer and route departmental phone calls, communicate service requests to LP Officers, and ensure clear, timely follow-through on guest and associate needs.Lost & Found Management: Log, track, and organize lost items using MS Shift, respond to guest inquiries, and ensure accurate documentation and follow-up.Shipping & Receiving Assistance: Support package coordination during peak periods by helping manage call volume, delivery inquiries, and group shipping logistics.Guest & Associate Assistance: Provide helpful, accurate information regarding resort offerings, service expectations, and departmental processes in a professional and courteous manner.Operational Support: Assist with light departmental duties when necessary to support workflow and maintain seamless daily operations.Perks & Benefits:As a valued part of the PCH Hotels & Resorts team, you'll enjoy a wide range of benefits, including:Health, Dental, and Vision Coverage: Comprehensive options with FSA and HSA plans available.401(k) with Company Match: Prepare for your future with our matching retirement plan.Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.Professional Growth: Access ongoing training, development, and opportunities for career advancement.Recognition & Appreciation: Be part of a culture that celebrates dedication, teamwork, and exceptional service.Join us at the Grand Hotel Golf Resort & Spa, where we deliver "hospitality with heart & soul." Be part of a team dedicated to creating meaningful, memorable experiences—for our guests and each other.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.