Support Technician

Job Description

Job Description

What is it like as an IT Technician at Univision?

IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.

Technicians start their journey at Univision with a detailed onboarding process.

During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on.

NOTE: We are currently looking for applicants who can work in an in office environment in the Deland, FL area.

Duties/Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Effectively work in an office environment.

Qualification/Requirements:

• Knowledge of computers and networking.
• Ability to build and repair computers.
• Proven ability to provide clear and concise customer service to clients verbally and electronically.
• Valid Drivers License as may need to drive to client locations.
• Understanding of Microsoft Operating Systems, Office 365, and other software skills.
• Any IT Experience is desirable including working on friends and family’s computers.
• Formal IT training is desirable but not required – College, Certifications etc.

Some of the excellent benefits you will receive:

• Competitive Base Salary (DOE)
• Medical, Dental, Vision Insurance available
• Retirement Plan with a Company Match after one year of employment
• Flexible Work Hours
• Remote-work friendly environment
• Dog friendly office environment

Note: All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.