Government - Infrastructure Specialist - Ohio

The Role Infrastructure Specialists at Kyndryl are project‑based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagramming work for hand‑off, offering timely solutions, and generally “figuring it out.” This is a hands‑on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: first, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems; second, long‑range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. Who You Are You’re good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset, are customer‑focused, and are open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Must pass FBI, BCI, and drug testing. Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) Enterprise IT application experience (e.g., ServiceNow) Hands‑on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain In‑depth knowledge of ServiceNow administration and call center operation Extensive experience and judgment to plan and accomplish goals Ability to apply general rules to specific problems to produce conclusions and responses. Ability to communicate effectively, both verbal and written Strong process improvement experience Occasional second shift, on call, weekend work Preferred Technical and Professional Experience In‑depth knowledge of ServiceNow module, specifically ITSM Exceptional judgment and decision‑making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in the production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem‑solving skills with high attention to detail The compensation range for this position in the U.S. is $100,080 to $190,080 based on a full‑time schedule. Your actual compensation may vary depending on geography, job‑related skills, and experience. This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Kyndryl