IT Support Specialist (Infrastructure Specialist 2)

What You Will Do At ODM Office: Information & Technology Services Bureau: Operations & Business Intelligence Classification: Infrastructure Specialist 2 (PN 20102794) Primary Technology: Endpoint Customer Support Secondary Technology: System Scheduling Job Overview The Ohio Department of Medicaid (ODM) is seeking an IT Support Specialist to provide first-level technical support to end-users. This position will be tasked with troubleshooting hardware and software issues, assisting with file transfers and job scheduling, and managing incoming support calls. As an IT Support Specialist, your responsibilities will include: File Transfers: Assists users with transferring files, ensuring data integrity and security during transfers. Assists with file transfer automation and scheduling. Hardware Support: Diagnoses and resolves hardware issues (e.g., computers, printers, peripherals). Performs hardware installations, upgrades, and replacements. Maintains inventory of hardware components and manages warranties. Software Support: Troubleshoots software-related problems and provides solutions. Phone Support: Answers incoming support calls and provides first-level assistance. Logs and tracks support requests in a ticketing system. Escalates complex issues to higher-level support teams when necessary. General Responsibilities: Provides excellent customer service and maintains a professional demeanor. Strong communication and interpersonal abilities. Problem‑solving skills and attention to detail. Ability to work in a fast-paced environment. Qualifications 48 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, & administering/operating multiple technology domains, including 12 months work experience in the primary technology specified by the agency in the position description & job posting. Or completion of associate core program in computer science or information systems; 30 months combined work experience in any combination ...; Or completion of undergraduate core program in computer science or information systems; 24 months combined work experience ...; Or equivalent of minimum class qualifications for employment noted above. Job Skills Information Technology Technical Skills Operational Support Professional Skills Problem Solving, Customer Focus Compensation $38.01 - $55.80/hour Schedule Full-time Work Hours 8:00 am - 5:00 pm Classified Indicator Classified Union

OCSEA

Location Lazarus 6, United States of America - OHIO - Franklin County - Columbus #J-18808-Ljbffr Ohio Department of Medicaid