IT Support Specialist

IT Support Specialist Job Description
At UpRys, we focus on helping small businesses and nonprofits achieve their goals through people,
processes, and technology. We offer expertise in finance, operations, workforce management,
technology, marketing, and leadership. Our team works together to create meaningful change in a
collaborative and innovative environment.
As an IT Support Specialist at UpRys, your day-to-day work will involve providing technical support
and handling administrative tasks to keep our IT operations running smoothly. You'll interact with
clients and internal teams to resolve technical issues, manage schedules, and maintain system
integrity.
Daily Responsibilities:
Client Support:
• Act as the first point of contact for IT-related issues, providing clear solutions and guidance.
• Leverage helpdesk platform to document and track support requests to ensure timely
resolution.
• Escalate unresolved issues to higher-level support when needed.
• Guide customers through troubleshooting steps to resolve technical issues.
• Regularly follow up with clients to ensure issues are resolved and expectations are met.
• Maintain detailed records of all interactions and solutions provided.
• Generate reports to track performance and identify areas for improvement.
• Manage Active Directory and system administration tasks.
• Learn and leverage all client support tools.
• Problem solves with a sense of urgency.
• Demonstrate attention to detail and the ability to take initiative.
• Continually learn and stay updated with evolving technology.
Administrative Duties:
• Coordinate and schedule meetings, conference calls, and other events.
• Respond to inquiries from team members and managers in a timely manner.
• Keep customer records updated and generate activity reports as needed.
• Manage internal resources such as documentation and meeting logistics.
• Ensure prompt responses to emails and queries from clients and internal teams.