IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
US Department of War
Duties
Assists customers and resolves complex issues with minimal business disruption. Develops and manages customer support policies, procedures, and performance requirements.
Leads rapid response teams in response to customer service problems resulting from catastrophic events.
Analyzes and resolves a complete range of problems within the scope of the activity operations and refers operational problems.
Develops, updates, and maintains a comprehensive database of technical and corresponding resolutions.
Evaluates and reports on new tools and trends in the customer support field.
Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
Vacancy posted 1 day ago
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