Operations Manager

Job Details: Job Location: NORTH BERGEN, NJ 07047, Salary Range: $22.00 - $22.00 Hourly, Operations Manager Iron Culture Position Summary The Operations Manager manages the daily operations at Iron Culture, ensuring the gym is ready for members and the team understands and meets expectations. This role is responsible for staff performance, front desk service, facility upkeep, and a consistently positive member experience. Working closely with Shift Leads, the Operations Manager provides direction, supports the team, and addresses concerns as they arise. Shift Leads help carry out daily priorities, while the Operations Manager remains responsible for the location’s overall performance. Key Responsibilities Daily Operations & Front Desk Standards Ensure the gym is properly staffed, clean, organized, stocked, and ready for business each day. Set clear front desk expectations for member greetings, professionalism, responsiveness, and completion of daily responsibilities. Stay involved in day-to-day operations, recognize where improvements are needed, and make sure concerns are addressed. Respond promptly to member and staff feedback and follow up on unresolved issues. Staff Management & Shift Lead Support Communicate responsibilities and expectations clearly and hold staff accountable for meeting them. Work closely with Shift Leads to communicate priorities and maintain consistency across shifts. Coach Shift Leads on directing the team, handling concerns, and knowing when to involve management. Monitor staff performance through observation, shift reports, and member feedback. Address performance concerns promptly and conduct and document disciplinary action according to company policy. Enforce the employee handbook, code of conduct, attendance requirements, and operating procedures. Manage the schedule to provide appropriate coverage. Recruit, interview, and coordinate hiring with company leadership. Manage onboarding and offboarding, including training, documentation, system access, and return of company property. Facility & Equipment Regularly check the facility and grounds for maintenance, cleanliness, presentation, and safety concerns. Assign work to the appropriate staff or vendors and confirm it is completed properly. Coordinate and track equipment inspections, preventive maintenance, and repairs. Make sure staff and cleaning providers meet cleanliness standards throughout the club. Keep company leadership informed of significant facility issues, equipment outages, and concerns requiring additional support. Inventory & Financial Procedures Manage inventory and ordering to keep supplies available, prevent shortages, and control costs. Work with approved vendors on orders, deliveries, service needs, and billing questions. Oversee cash handling, register reconciliation, deposits, and related records. Investigate, document, and report cash discrepancies. Answer bookkeeper questions and provide timely, accurate documentation for expenses. Schedule Weekdays 32-40 hours per week Qualifications Experience managing daily operations and supervising staff in a gym, hospitality, retail, or similar service environment. Ability to give clear direction, delegate responsibilities, and support the development of Shift Leads and staff. Confidence handling performance concerns and making day-to-day operational decisions. Strong organization, communication, and follow-through. #J-18808-Ljbffr Iron Culture Holdings