Service Advisor

Job Responsibilities:Schedule appointments with customersMeet and greet customers at their vehicleUtilize the e-Advisor tool on every vehiclePerform proper walkarounds per SOP guidelinesExecutes the service SOP (Standard Operating Procedures) at all times.Presents soft sale menu items during the time of write-upInforms customers of any open recall that may pertain to their vehicle.Utilizes AutoPoint and ensures all pertinent categories are above 90% usagePerforms an active delivery with every customerUpdates all open repair orders daily in Reverse Risk.Work with customers and technicians to identify required maintenance usingservice history dataAdvise customers on necessary/suggested services, and notify customers of anycurrent special promotions and up-sell additional servicesCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer togain their understanding of all services providedDetermine the progress of repair/service orders and inform customers accordinglyEnsure comprehensive re-delivery check of customer vehicle, ensuringcleanliness and that all items identified for service/repair have been carried outappropriately and on scheduleReview results of customer satisfaction surveys with the service managerEstablish positive relationships with customersMeet the dealership standards for repair/order productionJob Qualifications:Experience as a Service Advisor is preferredSales experienceHigh school diploma or equivalentProfessional personal appearanceAll applicants must be authorized to work in the USAApplicants must pass pre-employment testing, including background checks, MVR, and drug screen. #J-18808-Ljbffr Parks Chevrolet Charlotte