Shift Lead

Story Cannabis is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana. Our vision is to bring hope, happiness, and healing to the world through cannabis. Overview As a Shift Lead, you will lead daily operations and ensure a positive guest experience. You’ll guide the retail team, oversee transactions and compliance, coach staff, and maintain store standards, creating a smooth and successful operation. Responsibilities Serve as a resource for questions or issues from staff and customers. Oversee onboarding for all new retail associates. Assist with tracking of daily and monthly inventory. Restock the sales floor with cannabis and non-cannabis products. Open and close the store as needed. Assist the Management team. Provide exceptional customer service in accordance with established standards. Develop and maintain rapport with customers, vendors, service providers and staff. Recommend, select, and help locate the proper product for customers based on their individual needs. Explain the effects of different types of cannabis to customers and patients clearly and effectively. Ensure strict controls to protect organizational assets as directed by management. Set up and break down display cases per company standard. Ensure phone calls and online orders are addressed in a timely manner. Maintain cleanliness of the store, including dusting, glass cleaning, vacuuming, sweeping and sanitization. Maintain a positive work environment conducive to trust and respect. Maintain strict confidentiality in compliance with HIPAA guidelines. Perform other related work as required. Qualifications & Requirements Minimum High School Diploma or G.E.D. equivalent required. 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment. Proficiency with POS systems and basic computer applications. Marijuana knowledge strongly preferred. Must be over 21 years of age. Legal documentation to work in the United States required. Excellent customer service and communication skills. Valid State-Issued ID or U.S. Passport. Reliable transportation. No scheduling restrictions. Employment offers contingent upon successful completion of all pre‑employment background checks. Physical Requirements & Benefits Ability to push, pull, or lift a minimum of 50 pounds. Capability to sit, squat, stand, kneel, bend, or walk for extended periods. Paid time off (PTO) including 8 paid holidays per year. Medical, Dental, and Vision Insurance. 401(k) retirement savings plan. Company paid Short-Term & Long-Term disability. Employee Assistance Program (EAP). Employee referral program. We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal‑opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds to apply for positions within our organization. #J-18808-Ljbffr