Business Intelligence Analyst (Portugal)

Job Title

Assist in the preparation of daily production reports

Maintain employee production reports

Create and maintain spreadsheets with advanced functions in MS Excel

Develop performance dashboards inclusive of performance, productivity, and revenue tracking

Ensure that all data is captured accurately, and integrity of the data is maintained to the highest standard

Produce daily, weekly, monthly, and quarterly reports

Schedule payroll/incentive processing, when applicable as well as perform client-related audits and reporting

Use trends and reports to forecast requirements

Assist with projects and other duties as requested or assigned

Qualifications

Intermediate to advanced-level proficiency in MS Excel including building pivot tables, use of embedded functions and macros

Familiarity with a broad range of ETL tools to assist in the extraction and normalization of data as well as loading into business intelligence software applications for reporting and dashboard creation and management

Intermediate to advanced-level proficiency in Smartsheet collaboration and work management software

Strong understanding of sales KPIs and call centre metrics

Working knowledge of Cisco organization, products, and services is an asset

Previous employment directly or indirectly with Cisco is an asset

Experience in developing reports for call centres or sales teams is an asset

Proficiency with business intelligence platforms MS Power BI

Proficiency with building dashboards and reports in Salesforce.com

Ability to multitask and work with global cross-functional teams

Excellent analytical and problem-solving skills

Ability to exercise high-level confidentiality with sensitive data

Possess a friendly and professional attitude while working in a fast-paced, demanding environment

Work Environment

Remote opportunity, Portugal

Competitive benefits package

No relocation and no travel

Applicants must be currently authorized to work in Portugal on a full-time basis.