Regulatory, Logistics and Customer Service Director

Zamora Company is a SpanishCompany specializing in premium wines and spirits, with a presence in over 60 countries and a large portfolio of national and international brands such as Licor43, Villa Massa, Ramón Bilbao, Mar de Frades and Cruz de Alba, among others. We are committed to providing high-quality products/services to our customers while maintaining a sustainable and efficient supply chain system. As we continue to expand, we are seeking a skilled and experienced Logistics & Customer Service Director to lead our supply chain operations and ensure smooth and effective logistics management. Job Overview Responsible for leading the Regulatory, Customer Service, and Logistics functions for North America (USA & Canada), acting as a critical business partner to drive top and bottom-line growth. Key accountabilities include ensuring a flawless customer service experience, optimizing end-to-end logistics costs (spanning inbound freight from European production plants, local warehousing, and outbound distribution), and safeguarding the company’s legal compliance within a highly regulated alcohol market. Furthermore, this role plays a pivotal part in the S&OP process by collaborating closely with the America’s Demand Planner to optimize inventory levels, fostering a strong, seamless partnership with the commercial teams to execute business strategies. Key Responsibilities End-to-End Supply Chain & 3PL Management (Logistics) Permit, Formula, and Label Management (COLAs) Customs and Supply Chain Compliance Oversight Strategic Compliance Advisory and Risk Mitigation Order-to-Cash Cycle & Distributor Excellence (Customer Service) Budget Management & Cost Optimization (Financial/Operations) Team Leadership & Strategic Business Partnering (Leadership) Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes. Operational KPI tracking for global reporting, Inventory and Logistics expense tracking for accounting Essential Functions Manage the relationship with the external business partners in customer service, warehousing and freight. This includes identifying, assessing, and onboarding new suppliers/vendors, negotiating contracts, and maintaining strong relationships to ensure timely and cost-effective delivery of goods/services. Mastery of TTB and FDA Regulations Expertise in the U.S. Three-Tier System and State Laws Customs and Importation Legislation (CBP) Compliance and Regulatory Management – responsible for ensuring company’s procedures adhere to industry regulations (permit updates, product label review and submissions, federal and state registrations). Cooperate with the global logistics function to optimize the inbound freight into USA Work jointly with the commercial function to optimize logistics flows, improving service and end-to-end logistics costs with the ultimate goal to grow our top and bottom line Monitor and assess any potential risk affecting the area and proactively create the necessary contingency plans Monitor and control the quality of the inventories in the warehouses, acting to avoid/limit obsolescences and damages and creating the necessary provisions when required Monitor the overall performance on a regular basis, complete root-cause-analysis and corrective actions based on the PLAN-DO-CHECK-ACT methodology Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution. Implement new or improved supply chain processes to improve efficiency or performance. Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance. Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service. Negotiate prices and terms with suppliers, vendors, or freight forwarders. Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality. Report on a suite of key performance indicators to assess performance and delivery requirements. Qualifications Education: Bachelor’s Degree in Supply Chain Management, Business Administration, Operations, International Trade. Industry Experience: Minimum of 5-8 years of progressive leadership experience overseeing Logistics, Customer Service, and Regulatory operations. Regulatory Expertise: Deep, hands‑on knowledge of the U.S. Three‑Tier distribution system. Native or bilingual proficiency in English is required. Spanish language skills are considered a strong plus. Technical Skills: Advanced proficiency in ERP systems (e.g., SAP, Microsoft Dynamics, JD Edwards) and warehouse/inventory management software. Leadership & Soft Skills: Strategic thinker with a hands‑on approach. Google Workspace (Docs, Sheets, Slides, Gmail, Calendar, Drive, Meet) experience is a plus SAP Experience a plus We kindly request that applicants submit their resumes in PDF format for optimal compatibility and ease of review. Zamora Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Zamora Company