Senior Director, Program Management

Role Description

CrowdStrike’s Tailored Solutions team, nested within the Office of the CEO, operates at the critical intersection of strategic customer needs, cutting-edge platform evolution, and go-to-market execution. We are looking for a Director of Program Management to serve as a key deputy to the VP of Tailored Solutions.

You will be responsible for creating high-value, bespoke "white-glove" solutions for our most strategic accounts. This mission-critical role is fundamentally focused on translating these unique, high-touch requirements into repeatable, scalable platform growth loops. Crucially, this role does not hold direct ownership of released products but is essential for leveraging strategic customer engagements to inform core engineering choices and transform the Falcon platform for its next phase of growth.

What You'll Do:

• Drive the Tailored Solutions Strategy: Translate high-level insights from the Office of the CEO into a multi-year strategy that rigorously balances bespoke customer requirements with global platform scalability and maximum long-term return.
• Design for Platform Growth: Develop strategic hypotheses, run targeted experiments with Tailored Solutions, and exert influence on core engineering and cross-module roadmaps to drive durable ARR growth.
• Executive Advisor & Influencer: Act as a trusted advisor to business leaders and the CEO’s office. You will provide transparency into the strategic roadmap and manage expectations for CrowdStrike’s most strategic global relationships.
• Cross-Functional Orchestration: Partner closely with Intel and Customer Success to identify and inform critical platform improvements necessary to deliver defenses against evolving threats, while collaborating with GTM teams to refine messaging for C-suite personas.

Qualifications

• Deep empathy for users and a passion for creating delightful, habit-forming user experiences.
• Self-starter attitude with the ability to thrive in a fast-paced, ambiguous environment.
• Excellent communication and stakeholder management skills.
• Experience working with global customers.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Requirements

• Ability to think creatively about how to reduce friction and increase engagement at each touchpoint of the user journey.
• Ownership from ideation through execution, aligning cross-functional teams, and influencing core engineering teams without formal authority.
• Ability to rapidly translate complex, high-stakes risks into robust technical designs, focusing on generating actionable requirements that inform core product development.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.