Senior Director, Technology Program Management

Role Description

FICO's Global PMO is the function that keeps the company's most critical technology programs on track, from strategic transformation initiatives to cross-functional platform investments. As Sr. Director, Technology Program Management, a senior leadership role within our Project Management discipline, you will build and lead the PMO's technology program portfolio, ensuring critical initiatives land with speed, discipline, and measurable outcomes. This role reports into the VP of the Global PMO. The flagship program under this role is FICO's Product and Engineering Transformation, moving the engineering organization to AI-native, service-oriented delivery at scale. In this new role, you'll lead strategic oversight and portfolio governance while building the function alongside technology and product executives.

What You’ll Contribute

• Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives.
• Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling.
• Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security.
• Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums.
• Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives.
• Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance.
• Hire, develop, and retain a high-performing team of program and project managers.
• Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting.
• Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early.

Qualifications

• Extensive, progressive experience in program or portfolio management, including senior leadership experience overseeing technology programs in a complex enterprise environment.
• Demonstrated success leading large-scale organizational and technology transformation programs.
• Strong executive presence and communication skills, with the ability to engage credibly with senior leadership.
• Experience building and leading high-performing PMO or program management teams.
• Deep understanding of software product and engineering organizations.
• Track record of building portfolio governance models that provide real oversight.
• Experience managing programs at the intersection of technology, organizational change, and business strategy simultaneously.
• Preferred experience leading or closely overseeing an AI, machine learning, or agentic engineering transformation program.
• Familiarity with modern software delivery practices such as CI/CD, DevOps, and agile at scale.

Requirements

• Program or portfolio management certification such as PgMP, PMP, or SAFe SPC where applicable.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths.
• Highly competitive compensation, benefits and rewards programs.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events.
• The targeted base pay range for this role is: $150,500 to $236,500.