Manager Client Services Ops- Enterprise

Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. Job Type Full-time We are a fast-growing HCM software provider that goes beyond basic payroll and benefits administration by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. Our employees receive great benefits and perks—medical, dental, vision, life, disability, 401(k) match—and opportunities for career development. At Paylocity, people matter most and have always been at the heart of our business. In-Office This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Client Services Manager Ops plays a pivotal role in ensuring client satisfaction and retention. The role involves developing strategies to address issues, proactively serving highly complex clients, and leading a team of leaders and Account Managers. Success requires technology proficiency, quick learning of our HCM platform, and a deep commitment to outstanding customer service. The role focuses on our Enterprise clients and involves engaging directly with clients, handling escalated calls, and negotiating solutions with internal partners. Primary Responsibilities Develop strategies and initiatives to enhance and maintain client satisfaction and retention. Lead and manage a team of Account Managers, providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. Facilitate continuous learning opportunities to expand the knowledge base of staff. Offer proactive development opportunities aligned with corporate goals and values. Create and maintain a positive work environment that encourages open communication, learning, coaching, and recognition in line with the organization’s values. Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment. Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. Generate creative solutions and innovative ideas to increase employee engagement and retention. Collaborate with cross‑functional partners to provide processes and tools that best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. Exhibit flexibility in day‑to‑day responsibilities, emphasizing agility in adapting to changing circumstances. Travel up to 25% for internal and/or client‑facing meetings. Participate in the hybrid working model with weekly in‑office requirements. Education and Experience Bachelor’s degree. 2+ years of previous leadership experience in a customer service/relationship role. Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs). Experience leading other leaders preferred. Previous experience in HCM/Direct Payroll Industry. Experience working with payroll, HCM, or HRIS software. Excellent knowledge of MS Office, including MS Excel. Strong interpersonal skills. Ability to sit for extended periods (7‑8 hours a day). Use of computer and phone systems, operating multiple software programs simultaneously. Equal Opportunity Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. Compensation The base pay range for this position is $74,600 – $115,000 per year. Base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance, plus a full range of benefits. Applicants should apply via Privacy Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #J-18808-Ljbffr