Patient Scheduling Representative

Job Details Job Location: VA 661 Independence Pkwy, #120 0VQ53 - Chesapeake, VA 23320 Education Level: High School Salary Range: $18.00 - $19.50 Hourly Travel Percentage: Negligible Job Category: Admin - Clerical Job Summary Responsible for scheduling appointments as directed by referral, physician order or in response to patient requests. Responsible for scheduling office and procedural appointments for new and established patients. This position supports a team centered approach to the efficient and timely scheduling of patient appointments. Key Responsibilities Update referral, demographic, and insurance information in the practice management database. Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system. Make decisions regarding safe procedure preparation and scheduling based on physician preferences. Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information. Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail. Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff. (Examples include anticoagulant/antiplatelet or ICD instruction.) Provide patients with the appropriate forms, literature, and instruction. Document patient interaction, patient education, or other communication clearly and neatly. Communicate operational issues, day to day scheduling conflicts, potential issues with referring physicians etc. to Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed. Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiates patient contact within 24-48 hours of request. Seek physician or manager assistance if referral falls outside normal parameters. Notify referring physicians of patient appointments or inability to schedule patient. Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments. Monitor wait list and reports for follow up appointments after clinic and endo. Monitor portal and g-reminders for patient communication. Assist with the optimizing use of physician or physician extender time by monitoring and condensing schedules. Pick-up tasks and portal inbox messages for central scheduling. Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member. Core Competencies Flexible, Detail oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated General Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers. Incorporate a leadership mindset to your role. Comply with One GI procedures, policies, and regulations relevant to your role. Successfully completes all One GI training requirements (i.e. OSHA, HIPAA, HealthStream, compliance, etc.) Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include, but are not limited to: OSHA, HIPAA, Federal Fraud and Abuse laws. Computer skills – good working knowledge of MS office. Ability to communicate effectively with others, both verbally and in writing. Proven ability to manage time, meet deadlines and prioritize. Able to maintain standards and professionalism during periods of fluctuating workloads. Provide professional service to direct customers of One GI in all interactions. Build effective working relationships with other team members. Manage daily tasks to ensure business needs are consistently met. Qualifications High School Diploma or equivalent required. Previous medical office experience, medical terminology coursework preferred. Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role. In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. Understand/comprehend English as well as read/follow written English instructions. Work Environment This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift office products and supplies up to 20 pounds. This job operates in a professional office environment. This role routinely uses standard office equipment. Accommodations Reasonable accommodations will be made to enable a qualified individual with a disability to perform the non-essential or essential functions of this job. All accommodations will be investigated on an individual basis with the needs of the department and current staff resources considered. Accommodations will not be made that compromise the safety and health of any associate. #J-18808-Ljbffr One GI