Manager, Corporate Claims

About Crown

Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description:

About Crown:

Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of nearly $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.


General Responsibilities:

The Manager, Corporate Claims manages day to day operational Claims elements of all coverage lines within the company's risk management program, including end-to end Workers Compensation, Auto, and Liability claims oversight and analysis. In this role, the position directs external TPAs and legal counsel to determine liability, compensability, and equitable loss settlement in compliance with all internal policies, state/federal regulations, and industry best practices. The position also oversees the initiating and monitoring of claims within other lines, including, but not limited to Property and Financial Lines in effort to move claims to closure, develop subrogation and third-party recovery strategies and assist in preparing loss trend & benchmark analysis for company leadership.


The ideal candidate will bring a demonstrated understanding of policy interpretation, technical accuracy, claims strategy, and financial control. The position requires excellent written and verbal communication skills, as well as a commitment to the risk management discipline.

Working Relationships:

The position sits within the Corporate Finance team and interacts with five areas of the company's operating divisions, including Americas, EMEA, Asia, Transit, and Corporate. The position interacts on daily basis with insurance brokers, insurers, TPAs, legal counsel, and multiple RMIS vendor partners. The position also partners with the company's plants and operational business teams to help manage the company's total cost of risk in alignment with the company's business goals.


Key Responsibilities:

Claims Management

• Manage end-to-end claims process, including submission, documentation, tracking, and resolution
• Manage US workers' compensation claims for all current and run-off policy years
• Report and manage all auto and products/general liability claims. Coordinate claim-related activities with internal persona and with carrier/TPA
• Manage US property claims. Coordinate communications and all claims-related functions between Crown personnel & insurer/TPA
• Prepare monthly and quarterly claim reports, identifying trends, recommend mitigation strategies, and suggest strategies for reduction of claim inventory
• Conduct policy coverage analysis for liability claims and working with outside defense counsel to determine litigation strategies or settlement options

• Direct insurers, claims administrators and defense attorneys on workers' compensation matters to ensure the proper and efficient handling of claims & settlement strategies
• Define and implement operational strategy for insurance litigation, including tracking, resolution, and external counsel management
• Manage monopolistic state fund (e.g. Ohio, Washington, Wyoming) workers' compensation claims, coordination with TPA, MCO and plant facilities
• Analyze workers' compensation settlement recommendations from insurers & lawyers and where appropriate resolve claims within settlement authority. Provide settlement recommendations above authority to VP, Risk Management.
• Communicate regularly and coordinate all claim-related activity with plant management, insurers, claims administrators, defense attorneys and Benefits Department
• Develop and manage self-insured loss protocols across company's captive
• Report quarterly benchmark reports on US workers' comp program to senior management
• Reconcile annual workers' compensation program retro adjustments and perform year-end accrual analysis. Provide reporting to and liaise with Crown auditors.
• Prepare quarterly and annual premium payment reports for self-insured and state fund workers' compensation programs
• Provide reporting and insights across claims data, including lag time, reserves, indemnity, financial loss, trends, etc. in effort to reduce claim frequency & severity
• Partner with Procurement, Safety, Legal, EHS, and Plant Facilities to align claims investigation and resolution strategy
• Evaluate and perform loss-trend analysis of loss data in order to validate claims data, loss prevention strategies, and production of quarterly loss reports for management
• Oversee Risk Analyst's preparation of data for annual US casualty insurance program audits. Liaise with insurer's auditors as needed
• Assist VP Risk Management with facilitation of casualty loss control services with US casualty insurer and EHS department for manufacturing locations

Job Qualifications:

• Four-year degree or equivalent experience in related field
• 5 - 8 years of corporate risk management, underwriting, or brokerage experience
• Muti-jurisdictional workers' compensation experience required
• Expertise in P&C lines with focus on Workers Comp, General Liability, & Auto
• Familiarity with self-insurance structures and third-party vendor oversight

• Strong interpersonal and time management skills, ability to communicate effectively with company leadership, as well as insurance & manufacturing industry professionals

• Excellent analytical and organizational skills with ability to manage multiple priorities in a deadline-driven environment
• Proficient knowledge of RMIS systems, as well as PowerPoint, Word, and Excel
• Ability to manage complex internal requests touching all parts of global organization
• AIC, ARM, CPCU, CRM, or other insurance industry designation is a plus

What Crown Offers You

• Strong engagement and commitment to the safety of our employees
  
• The opportunity to build a meaningful career
  
  
• Professional and personal development through training and work experiences
  
  

Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.