Licensed Customer Service Representative
Full-time
Allstate Insurance Agency - Melissa Vackner
Benefits: 401(k) matching Bonus based on performance Competitive salary Flexible schedule Paid time off Parental leave Signing bonus Training & development Customer Service Representative / Sales Team Member The Vackner Allstate Agency Licensed in NY, NJ & CT Bilingual candidates strongly encouraged to apply. MUST have Previous Insurance Experience! The Vackner Allstate Agency is a growing, award-winning agency proudly serving clients in New York, New Jersey, and Connecticut. We are looking for a driven and dependable Customer Service Representative / Sales Team Member to join our fast-paced, team-oriented office. No insurance experience? No problem. We will train the right person and assist with licensing. This is not just a job. It is a career opportunity with growth potential. You will play a key role in helping families protect what matters most while delivering exceptional service and meeting performance goals. If you are motivated, coachable, and thrive in a structured, goal-driven environment, we want to meet you. What You’ll Do
- Engage with customers through inbound and outbound calls
- Identify client needs and recommend appropriate coverage solutions
- Provide professional and timely customer support
- Conduct policy reviews and cross-sell opportunities
- Follow up on leads and meet monthly sales goals
- Accurately document all interactions in our eAgent system
- Maintain compliance with carrier and agency guidelines
- Work collaboratively with a high-performing team
- Positive and professional demeanor
- Strong communication skills
- Ability to multitask in a fast-paced office
- Strong work ethic and accountability
- Sales or customer service experience is a plus
- Insurance license is a plus (we will assist in obtaining NY licensing if needed)
- Bilingual is a plus
- Competitive base salary
- Monthly and annual bonus opportunities
- Commission program
- Paid time off
- Ongoing training and professional development
- Career growth opportunities
Vacancy posted 1 day ago
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