Change Management Specialist

Role Description

We are seeking a Change Management Specialist who will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. Successful candidate needs to be a ServiceNow expert, as they will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests.

• Support engineers with submitting changes in Service Now, checking for proper templates and detail.
• Track changes through the entire lifecycle, ensuring they progress per project schedule.
• Assist in securing change approvals.
• Follow-up with task owners for timely completion and closure.
• Monitor SLA compliance for all change activity.
• Report and escalate risk and issues to Project Managers.
• Attend CAB calls and track follow-up actions to closure on behalf of the program.
• Organize and/or chair internal change calls.
• Support wider in other areas as needed such as updating and monitoring JIRA updates.
• Support Project Managers as needed for updating project documentation, tracking open issues, and equipment shipments when required.

Qualifications

• A detail oriented, organized, and comfortable person as working with a wide variety of stakeholders in a large enterprise is expected in the role.
• Familiarity with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks.
• Excellent organizational skills including attention to detail and multitasking skills.
• Strong written and verbal communications skills.
• Excellent client-facing and internal communication skills.
• The ability to work under pressure and with a sense of urgency to deadlines.
• The ability to multi-task, prioritize and effectively manage one’s time.
• Proven work experience in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes.
• Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred.
• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Experience with project management software tools preferred.

Requirements

• Remote work setup.
• Shifting work hours with several hours in the evenings per week to join team calls and engage with stakeholders based on the East Coast, US, EMEA, and APAC.

Benefits

• Work flexibility (Permanent WFH Set Up).
• Non-taxable allowance.
• Day 1 HMO + 1 free dependent.
• Sunlife Group Insurance.
• Health and Wellness Reimbursement Benefits.
• Company Salary Loans.
• Government contributions.
• Assistance with government loan payments.
• 13th month pay.
• Holiday pay (for hours worked on holidays).
• Mandated Leaves.
• Work equipment provided.