Training Content Creator

WHO WE ARE

Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:

• Medical insurance (we pay 100% of your deductible!)
• Dental insurance (we pay 100% of your premium!)
• Paid time-off (we pay you to take 34 days off!)
• Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
• Retirement (we pay 100% of your pension and match your 401K!)
• And many, many more…

If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

WHAT WE LOOK FOR

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people! Key Competencies

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

WHAT YOU CAN EXPECT

We are seeking a motivated and organized training content creator to join our Training team. In this role, you will be responsible for developing clear, easy-to-follow training materials that support employees across the organization. You will collaborate closely with internal teams, including Operations, Branching VPs and other subject matter experts, to identify gaps and opportunities for improvement. Your work will simplify processes, streamline workflows and increase consistency across the organization. Location, Schedule Availability & Salary

• 5167 Adams Ave, Washington Terrace, UT 84405
• Monday through Friday 8:00 AM – 5:00 PM
• Full-time, 40 hours per week
• $20.25 per hour, based on performance and experience + Bonus + Incentive

Essential Duties & Responsibilities

• Cultivate and effectively manage long-term, trusting relationships.
• Training Content Development: Create and maintain training materials that

support employees and improve day-to-day processes. Content includes, but is not limited to, training aids, videos, presentations and other learning resources. * Cross-Functional Collaboration: Work closely with Operations, Branching VPs and other subject matter experts to gather input, align on best practices and ensure training content supports business needs. * Content Maintenance and Accuracy: Regularly review and update training materials to ensure accuracy, consistency and alignment with current systems, policies and procedures. * Gap Identification: Identify areas where employees may experience confusion or inconsistency and develop content to address those gaps.

• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career

development. Experience, Education & Certification

• Bachelor’s degree preferred but not required
• Experience training, coaching or developing others
• Strong written communication skills with high level of attention to detail
• Ability to develop creative and engaging content that enhances the training

experience * Excellent communication and interpersonal skills to build relationships across departments