General Manager

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally made it to Boston! In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity. At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners. We're looking for a General Manager to join our team and support our third US restaurant. Work somewhere awesome: Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US. Responsibilities include but are not limited too: As a Hawksmoor General Manager, you are responsible for leading the full restaurant in successful operations. You oversee day-to-day restaurant operations, ensuring Hawksmoor’s quality, culture, and service standards are consistently delivered at the highest level. Working closely with the Executive Chef and management team, you drive financial performance, operational excellence, and team development while creating an exceptional guest experience. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values. Guest Experience Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards. Lead from the floor, ensuring seamless and memorable guest experience at all times. Support the team in creating genuine hospitality moments and driving “Journey to Regular.” Ensure all food and beverage standards, recipes, and presentation guidelines are consistently executed. Maintain accountability for current CSI scores, identify opportunities, and implement improvements within the restaurant. Handle guest feedback and complaints with empathy, urgency, and professionalism, ensuring timely follow-up. Work closely with the Executive Chef and Bar Manager to ensure quality, consistency, and guest satisfaction. Team Engagement & Culture Act as a cultural and brand ambassador for Hawksmoor. Embody Hawksmoor values with professionalism, positivity, and integrity. Develop future leaders by mentoring other Managers and preparing successors. Oversee recruitment, headcount planning, and structured onboarding. Lead, coach, and inspire both management and hourly Team Members to deliver exceptional performance. Drive a strong feedback culture through consistent coaching, counseling, and performance. Foster a positive, inclusive environment where team input is valued and morale is strong. Identify development opportunities and implement structured training plans. Champion the team in service, across the wider restaurant, and on Blink. Ensure all Team Members are knowledgeable about Hawksmoor’s products, service standards, and values. Health & Safety Ensure full compliance with allergy protocols, food safety standards, fire procedures, and cleanliness policies. Complete all required training and consistently uphold hygiene standards. Promote a culture of safety through training, education, and daily leadership. Ensure full compliance with all Department of Health regulations through regular walk‑throughs and immediate action on any issues. Identify and resolve potential safety hazards to protect both team and guests. Ensure all incidents and accidents are properly documented and managed according to procedure. Operational Standards Oversee daily operations, providing clear direction and leadership. Manage scheduling and monitor labor performance to meet business needs and financial targets. Drive financial performance by controlling costs, managing inventory, and maximizing profitability. Approve and oversee maintenance and repair needs to maintain a high-quality environment. Maintain loss prevention standards, including cash handling, accurate deposits, and safe procedures. Utilize financial reporting tools to monitor performance and inform decision‑making. Partner with VP of Operations and management team to identify opportunities for improvement and growth. Enforce absence and lateness policies consistently and fairly. Purpose & DEIB Champion Diversity, Equity, Inclusion, and Belonging within the restaurant. Foster an environment, addressing inappropriate behaviors or discrimination proactively. Recruit and retain a diverse, high‑performing management and service team. Be knowledgeable about Hawksmoor’s charity partners. Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency. Demonstrate a deep understanding of ingredient provenance and responsible sourcing. Inspire pride within the team regarding quality, sustainability achievements, and partnerships. Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation. Continuously identify opportunities to reduce food waste and improve environmental impact. Physical and Mental Demands Mobility: Must be able to move continuously around the dining room, kitchen, and bar areas during the shift. Lifting & Carrying: Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs. Communication: Ability to clearly and effectively communicate with guests, kitchen staff, and management. Cognitive: Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast‑paced environment. Work Environment: While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high‑volume restaurant. The pace is fast and requires multi‑tasking under pressure. Expected Salary (this is not sent to the employer) #J-18808-Ljbffr Hawksmoor - US