Field IT Ops Lead - End-User & Incident Resolution

$79.4k

ASM Research, An Accenture Federal Services Company

A federal services technology firm seeks a Field Office Support Lead to manage IT support operations. Responsibilities include coordinating technician dispatch, overseeing troubleshooting efforts, monitoring service quality, and ensuring adherence to ITIL practices. The ideal candidate will have over 8 years of relevant experience, a bachelor’s degree, and strong problem-solving skills. Offer includes a competitive salary estimated at $79,400 to $79,931 annually, along with a focus on continuous process improvement. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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